Identity assurance

If you are using government services online, you may need to create a nidirect account. Depending on the services used, you may also need to verify your identity.

About your nidirect account

When you’re using digital services, you need to be sure that your privacy is being protected and your data is secure. Northern Ireland government departments that offer services online need to know it’s you (not someone pretending to be you), to make sure your information is safe.

When you register with nidirect you will create an account for online services.

To reduce the risk of fraud and to protect your personal information, some services will also need you to verify your identity by showing documentary evidence that connects you as a person to the online account you create.

To do this you need to take some documents including photo ID to one of the approved offices listed below that can check your details.

Verification will only take a few minutes and will make sure that you have secure access to your government services.

Getting verified

Step one

Select the online service you need, for example 'submit a claim for compensation'. You will be asked either to 'Create an account' or to 'Log in' if you already have an account.

Step two

For some services that need extra security you will have to verify your identity by taking some documents and photo ID to one of the offices listed below.  

Your online information (name, address, and so on) will be checked against the evidence you bring with you.

If the person checking is content, they will verify your account.   

You should only have to complete this physical check once for all services which require verification.  You will not be asked to verify your identity again unless your personal information changes for example you change your name or address.

Step three

Once your details have been verified you can return to log in with the account details which you have already set up. You can then continue using the service.   

Find your nearest identity assurance office 

You can bring your ID documents to any of the following places for verification. 

County

Location

Verification time

Antrim

Ballymena DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Goodwood House, Belfast

All visits to Goodwood are by appointment only. Contact the office to book your appointment. 

 

Mallusk DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

Armagh

Armagh DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

Down

Downpatrick DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Newry DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Newtownards DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

Fermanagh

Enniskillen DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

Londonderry

Coleraine DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Magherafelt DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Derry Central Library

All visits to Derry Central Library are by appointment only. Contact the library to book your appointment.

Tyrone

Dungannon DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Omagh DAERA Direct Office

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Strabane DAERA Direct Offfice

10.00 am 12.30 pm and 1.30 pm to 4.00 pm Monday to Friday

 

Dungannon Library

All visits to Dungannon Library are by appointment only. Contact the library to book your appointment

Acceptable forms of ID

If you need to provide ID to complete your verification, you will have to bring at least three documents in your name, one document from group one and two from group two (see below). These must include:

  • a photo ID
  • a document with your address on it (which must be the same address used to set up the account)

Any other documents you bring which include an address must have the same address.

For example, you can bring a current passport (any nationality) or a current driving licence from group one, and a marriage certificate and current TV licence from group two.

If this is not possible, then you must bring four documents from Group Two, one of which must be a photo ID.

You can find a list of documents below.

Group one

  • current passport - any nationality
  • biometric residence permit (UK)  
  • current driving licence (UK, NI, RoI, Isle of Man, Channel Islands or any EU country)
  • original birth certificate (UK, Isle of Man or Channel Islands) - issued at time of birth
  • original long form Irish birth certificate - issued at time of registration of birth
  • original adoption certificate (UK, Isle of Man or Channel Islands)

Group two

  • work permit or visa (UK) (UK residence permit)
  • current UK driving licence
  • certified copy of a birth or adoption certificate (UK, ROI, Isle of Man or Channel Islands)  - full or short certificate acceptable
  • marriage or civil partnership certificate (UK, Isle of Man or Channel Islands)
  • current UK firearms licence
  • HM Forces ID card (UK Only)
  • current TV licence
  • Electoral ID card (NI only)
  • EU national ID card
  • cards carrying PASS accreditation logo (UK and Channel Islands)
  • Senior SmartPass issued by Translink (NI only)
  • examination certificates (16 to 18 year olds only)
  • YLink card issued by Translink (NI  only)
  • letter from head teacher or Further Education college principal
  • letter of sponsorship from future employer or voluntary organisation

The following group two documents must be dated within the last three months:

  • bank or building society statement (UK or EEA)
  • credit card statement
  • utility bill (UK or EEA) – not mobile phone
  • benefit statement (UK only)
  • addressed payslip

The following Group two documents must be dated within the last 12 months:

  • mortgage statement (UK or EEA)
  • financial statement - that is, savings account (UK)
  • P45 or P60 statement (UK and Channel Islands)
  • Land & Property Services rates demand (NI only)

You can find a list of EEA countries at the link below:

Services you can use with an nidirect account

Justice

Agriculture

DAERA online services for animal health and welfare, countryside management and managing your business, grants and funding, and livestock farming.

How to apply for an nidirect account

To get an nidirect account, you need to:

  • start using one of the services listed
  • you may also need to verify your identity at an identity assurance office

After you’ve set up an account, you can use it with any of the listed services.

You can’t create an account outside this process.

Contact details

If you have any queries about an nidirect account contact the Identity Assurance office.

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We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

This feedback form is for issues with the nidirect website only.

You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

The nidirect privacy notice applies to any information you send on this feedback form.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

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For queries or advice about Child Maintenance, contact the Child Maintenance Service.

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For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.