How to use your health services

There are different healthcare services available to help you find the right expert care to treat your condition. Picking the service most appropriate to your symptoms means you get the right treatment in the right place.







Self-care is the best choice to treat minor illnesses, ailments and injuries. Cmmon illnesses and complaints, such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over-the-counter medicines and plenty of rest. Most of these conditions will get better whether or not you take treatment.

Some self-care essentials

In a pharmacy you can buy over-the-counter:

  • paracetamol, aspirin and ibuprofen
  • rehydration mixtures
  • indigestion remedies
  • plasters
  • a thermometer

It is important to follow the instructions on the pack.

Seasonal flu

If you’re over 65, pregnant or have a long-term health problem, you can get a free flu vaccination from your GP. The flu vaccine is also offered to pre-school children aged two years and over, and all primary school children.

To read more information about flu, go to:

Your local pharmacy

A pharmacist can provide confidential, expert advice and treatment for some common illnesses and complaints, without you having to wait for a GP appointment or go to your Emergency Department.

Your pharmacist may be able to help with:

  • eye infections, stomach upsets, skin conditions, allergies, aches and pains
  • common drugs, vitamins and minor first-aid
  • healthy eating and living, including giving up smoking
  • blood pressure and diabetes monitoring and needle exchange, truss fittings, stoma products and incontinence supplies
  • women's health, including treatment for thrush, emergency contraception and pregnancy testing
  • children's health, including nappy rash, teething, coughs and colds
  • prescribed and over the counter medicines

Ask the local pharmacist for more details.

You should collect repeat prescriptions from your daytime GP surgery before weekends or public holidays. GP out of hours will only provide repeat prescriptions in exceptional circumstances.

Mental health

If you're experiencing mental health difficulties, it is important to talk to your GP about your thoughts and feelings. Your GP will assess your needs. Together with your GP you will be able to determine the best course of action.

Mental health emergency

If your mental or emotional state quickly gets worse, this can be called a mental health emergency or mental health crisis. In this situation, it’s important to get help quickly.

If you have been or are being treated for a mental illness, you should have a care plan. Your care plan has names and numbers to call in an emergency.  

If you don’t have a care plan, you should:

  • make an emergency appointment with your GP or your GP out-of-hours service  if the emergency is at night, weekend or a public holiday; 
  • go to the Emergency Department at a hospital

What to do if you are caring for someone in a mental health emergency

If you're caring for someone and are concerned for their safety, you can consider the options above. If you can't get them to an Emergency Department and you can't keep them safe, you can call 999.

If you or someone you know needs help, and you would like to speak to someone by telephone, you can also call Lifeline free, in confidence, 24/7 on:

  • telephone: 0808 808 8000

For more information:

Your GP

GPs provide health services including medical advice, examinations, prescriptions and ongoing care for longstanding or chronic conditions. They can also provide:

Out of hours

GP out of hours is available if you require urgent medical care when your GP surgery is closed. GP out of hours services are available from 6.00 pm each weekday evening until your GP surgery opens the next morning and 24 hours on Saturdays, Sundays and public holidays.

You should telephone the service first. The doctor or nurse will give you advice by telephone, decide if you need to be seen by a doctor or will refer you to another service if required.

Minor injuries

A Minor Injuries Unit can treat injuries that are not critical or life threatening, such as:

  • injuries to upper and lower limbs
  • broken bones, sprains, bruises and wounds
  • bites – human, animal and insect
  • burns and scalds
  • abscesses and wound infections
  • minor head injuries
  • broken noses and nosebleeds
  • foreign bodies in the eyes and nose
  • Minor injuries units

Emergency Department

Emergency Departments provide the highest level of emergency care for patients, especially those with sudden and acute illness or severe trauma, such as:

Staff will assess your medical condition when you arrive at the Emergency Department.

If you go to the Emergency Department,  check current average waiting time to see the nurse or doctor at participating hospitals across Northern Ireland.


You should always call 999 if someone is seriously ill or injured and their life is at risk.




Health visitors and community nurses

Health visitors are specially trained nurses who provide advice and support in the community for people whose health may be vulnerable.

If you have a child under five years old, you will usually be assigned a health visitor when your baby is about 10 days old.

If this doesn't happen, contact your GP's surgery and they will let the local health visitor know.

If you, or a member of your family, need nursing care or support at home, a community nurse or health visitor could help.

They work with patients who can be:

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