Skip to main content
N I Direct government services

Main navigation

  • Home
  • News
  • Contacts
  • Help
  • Twitter
  • Facebook
  • YouTube
  • RSS

Breadcrumb

  1. Home
  2. Health and wellbeing
  3. Health services

How to get involved in shaping health and social care

You can get involved in the planning, commissioning and delivery of health and social care services through a programme called Personal and Public Involvement (PPI)

About Personal and Public Involvement (PPI)

The aim of Personal and Public Involvement (PPI) is to make sure the views of service users, carers and the public help to shape new and existing health  and social care services.

 PPI involves service users, carers and the public in the planning, commissioning, delivery and evaluation of Health and Social Care (HSC) services.

By getting involved, you will be able to help make sure that services:

  • fit the needs of your community
  • are accessible
  • are high quality
  • have the potential to impact positively on the health and wellbeing of the wider community
  • Find out more about PPI on the Engage website

‘I have something to say’ video

Visit the Engage website and watch the 'I have something to say' video to find out what members of the public, carers and service users think about the PPI programme.

  • Watch the 'I have something to say' video on the engage website

How to get involved

There is a range of different ways for you to get involved. Involvement can be a one-off activity or you may wish to get involved for a longer period of time.

Your involvement can be at a local level, for example in your local community, through a Health and Social Care Trust or it could be at a regional level with the Public Health Agency or other regional HSC organisations.

  • Find out more about opportunities to get involved on the Engage website

How to involve others

If you work within HSC, and want to involve members of the public, service users and carers in your work you can also get information and guidance on the Engage website.

  • Engage – involving members of the public
  • Engage – current opportunities for involvement

Patient and Client Council support service

The Patient and Client Council (PCC) offer a freephone support service in order to support the public with questions, concerns or complaints they may have within their health and social care.

They are also able to assist the public with navigating their care should it be affected by pressures being faced by the Health Service caused by coronavirus (COVID-19). 

You can contact the service via:

  • freephone line : 0800 917 0222
  • email address: info.pcc@pcc-ni.net

 

 

Share this page Share on Facebook (external link opens in a new window / tab) Share on Twitter (external link opens in a new window / tab) Share by email (external link opens in a new window / tab)

Health services

  • Accidents and emergencies
  • Doctors, dentists and other health services
  • Emergency department average waiting times
  • How to get involved in shaping health and social care
  • How to use your health services
  • Managing your healthcare
  • Organ donation
  • Patient standards
  • Raising a concern or making a complaint about health services
  • Reablement service
  • Sensory and mobility aids

Translation help

How to translate this page

Help improve this page - send your feedback

What do you want to do?
Report a problem
Which problem did you find on this page? (Tick all that apply)

Messages

You will not receive a reply. We will consider your feedback to help improve the site.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

What is your question about?

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

Related sites

  • gov.uk
  • nibusinessinfo.co.uk

Links to supporting information

  • Accessibility statement
  • Crown copyright
  • Terms and conditions
  • Privacy
  • Cookies
  • Twitter
  • Facebook
  • YouTube
  • RSS