How to apply
Application forms can be obtained in the following ways:
- in person from any manned Translink bus or rail station
- by telephoning 0845 600 0049 (deaf and hard-of-hearing applicants can use the textphone number 028 9038 7505)
- by emailing: firstname.lastname@example.org
Applicants must provide their name and full address, including postcode.
Proof of age and residency
On completing your form you must take it, in person, to your nearest Translink bus or rail station along with a passport-sized photograph and a choice of the following documents to prove your age and residency.
Proof of age:
- driving licence*
- birth certificate **
- Northern Ireland Electoral ID Card
Proof of residency:
- driving licence
- recent utility bill
- recent bank or building society statement
- Northern Ireland Electoral ID Card
*Female applicants must provide additional proof of age (birth certificate, driving licence or passport) and married name (marriage certificate, if applicable) if using their pension book.
**Married women must also produce their marriage certificate to confirm a change of surname.
Note to 60+ SmartPass Holders who will turn 65 shortly
Your 60+ SmartPass is programmed to run out at the end of the calendar month in which you become 65. If you have applied for a Senior SmartPass, it will not be sent to you until near the end of the month in which you become 65.
As free all Ireland and cross-border travel is only available with a Senior (65+) SmartPass, it may be that you have to wait up to three weeks following your 65th birthday before you can claim this benefit.
Renewing your Senior (65+) SmartPass
SmartPasses are only valid for five years. Please check the expiry date on the front of your SmartPass to see when it will run out as it cannot be used to get free travel after this date.
Around three months before each SmartPass expires the Department for Infrastructure will write to pass holders explaining how to get a new pass.
A dedicated user helpline has also been set up for those seeking further information.
- Helpline: 0845 600 0049 (deaf and hard-of-hearing applicants can use the textphone number 028 9038 7505)
- Contacting 08 and 03 telephone numbers
Lost, stolen or faulty SmartPass
You must report your lost or stolen SmartPass to Translink as soon as possible. A special 'hotlist' has been set up to cancel these SmartPasses and avoid the likelihood of fraudulent use.
If anyone else tries to use a stolen pass, Translink staff will be alerted.
Unauthorised use of a SmartPass will result in prosecution.
If a 60+/ Senior SmartPass is lost, stolen or faulty the SmartPass holder can apply for a free replacement.
For faulty SmartPasses only, an interim ticket will be issued entitling the card holder to travel on all Translink services for seven days.
To report a stolen SmartPass, or if you have any queries about lost or faulty cards, you should visit your local Translink station or telephone:
- 028 9066 6630
- a passport or driving licence issued by a non-UK authority must contain your date of birth
- a utilities bill could be an electricity, gas or landline (not mobile) telephone bill - 'recent' is defined as no more than three months old
- applications may be made up to four weeks before your 65th birthday, but the SmartPass will only start working on your birthday
- your details will be processed and your new pass will be posted to you directly
- an application may take six to eight weeks to process
Terms and conditions of use
- 60+ and Senior (65+) SmartPasses are issued for the sole purpose of proving eligibility for concessionary travel on scheduled services operated by Translink and other operators. A valid working SmartPass must be presented on every journey in order for free travel to be obtained, or else the full adult fare will be charged for the journey
- Senior (65+) SmartPasses are valid on cross border bus and rail services and can also be used for free public transport journeys undertaken entirely within the Republic of Ireland. 60+ SmartPasses are neither valid on cross border services nor on journeys within the Republic of Ireland
- 60+ and Senior (65+) SmartPasses are not transferable, nor are any tickets issued with them
- use of the 60+ and Senior (65+) SmartPass is subject to the full conditions of carriage of the transport operator
- the SmartPass remains the property of the Department for Infrastructure and may be withdrawn at any time
- after you have boarded the vehicle and requested your ticket, you should check the ticket to make sure that the details of your journey are right. If the details are not right, you should tell the driver/ conductor immediately
- the personal information which you and any countersignatory provide on this form will be processed and held by Translink for the purposes of managing and operating the Concessionary Fares Scheme. The Department for Infrastructure sponsors this scheme and may use non-personal statistical data collected and provided by Translink to analyse current and plan for future uses of the scheme. The Department may also use personal data provided by Translink to investigate cases of alleged fraudulent use
- it is the responsibility of 60+ and Senior (65+) SmartPass holders to keep their SmartPass in good working condition
How to use
On the link below you can view a PDF document showing you how to use your Senior Citizen SmartPass.