Challenge a bus lane Penalty Charge Notice (PCN)
If you have received a Penalty Charge Notice (PCN) and want to challenge it, you can do so online.
Before you start
You will not be able to make an online challenge until the PCN information has been uploaded.
PCN information will normally be available on the same day the PCN has been issued. If it isn't, contact the Parking Enforcement Processing Unit.
You can find out how any personal information you send to the Parking Enforcement Processing Unit when using this service will be handled by viewing its privacy notice.
Video evidence of your vehicle using a bus lane can be viewed at the following link:
The video is not available for the general public to view, as the PCN number and vehicle registration number must be entered to see the video.
You can also challenge a Penalty Charge Notice (PCN) by writing to the Parking Enforcement Processing Unit.
You can find more information about challenging a PCN at this link: