Don't feel under pressure to buy
When you buy goods, particularly electrical goods, you're often offered the option of an extended warranty over and above the standard manufacturer’s guarantee for peace of mind in the event that the item becomes defective.
Some extended warranties are insurance policies and others are service agreements.
In many cases, sales staff will push the sale of warranties to gain commission or meet sales targets.
Any business selling an extended warranty:
- must make sure it doesn't give false information or give information in a misleading way
- must not leave out or hide important information - all information must be clear and prominent
For example, you should be told about any important things that might not be covered, such as cosmetic damage.
However, you shouldn’t feel under pressure to buy a warranty. This is optional and you don’t have to decide there and then - you can always buy one later.
You can get more information about buying goods at this link:
It's important to remember that you can still use your statutory rights. You may be entitled to a refund, repair or replacement if something is faulty.
Any warranty is in addition to these statutory rights and can never take them away.
Think carefully about your options and make an informed decision - don’t end up spending a lot more than you expected.
Take your time
Take your time if thinking about buying a warranty and remember:
- you might be covered already so check other insurance policies such as home contents
- there may be cheaper options - for example, if you have lots of gadgets, it might cheaper in the long run to buy multiple item insurance
- check what the warranty covers – know what you are buying
- check the cost of the warranty against buying a replacement product - it might be cheaper to do this if needed
- most appliances come with a 12-month manufacturer’s warranty which might be enough for your needs
- you can shop around - check comparison sites for the best price and features
If you're mis-sold a warranty
If you think you’ve been mis-sold an extended warranty, or want further advice, you can contact Consumerline online or by phone on 0300 123 6262.