Contact Consumerline to make a complaint or ask for advice

You can use this online service to make a complaint against a trader, report a fraud or ask about your consumer rights. Consumerline are unable to accept personal callers at their office.

Consumerline is for Northern Ireland consumers only.

Consumers from England, Scotland and Wales should contact the relevant number at Consumer Advice (GOV.UK).

Before you start

You will be asked to give details of your complaint or enquiry:

describe what happened and when it happened
give contact details for the trader or company
state if you have made contact with the trader and if they have replied

Telephone availability

You can contact Consumerline by:

phone: 0300 123 6262 (9.00 am to 5.00 pm Monday to Thursday and 9.00 am to 4.00 pm Friday - except bank and public holidays.)

Web form availability

The online web form is available from Monday 9.00 am to Friday 4.00 pm - except bank and public holidays.

Make a complaint or send an enquiry to Consumerline

More information

Once sent, a Consumerline advisor will look at your query and give you clear and practical advice.

If suitable, Consumerline will forward details of any complaint to the Trading Standards Service for investigation.

The Trading Standards Service receives a high number of complaints, but they have limited resources and cannot investigate every case.

Each complaint is carefully reviewed and prioritised based on how serious it is and how many people may be affected. This helps Consumerline focus on the issues that cause the greatest harm to consumers and unfairly affect honest businesses.

While not every complaint will lead to a formal investigation, all information Consumerline receives helps them to spot problem traders and identify emerging issues for future action.

Technical issues

If you are experiencing technical issues with the online web form you can contact Consumerline by:

phone: 0300 123 62 62 (9.00 am to 5.00 pm Monday to Thursday and from 9.00 am to 4.00 pm on Friday's - except bank and public holidays)
a voicemail message can be left outside of these hours
contacting 08 and 03 numbers

Privacy notice

You can find out how any personal information you give when using this service will be handled by viewing the Consumerline privacy notice and the Trading Standards Service privacy notice.

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Do not include any personal or financial information, for example National Insurance, credit card, or phone numbers.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or comments about a GP practice, contact the practice directly. If information about the GP practice is missing, outdated or wrong, email Business Services Organisation (BSO) at: professionalsupportteam@hscni.net.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.

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