Contact Consumerline to make a complaint or ask for advice
You can use this service to make a complaint against a trader, report a fraud or ask about your consumer rights. Consumerline are unable to accept personal callers at their office.
This online service is not available at weekends from 4.00 pm on Friday to 9.00 am on Monday.
Before you start
To fill in this online form, you will be asked to give details of your complaint or enquiry:
- describe what happened and when it happened
- give contact details for the trader or company
- state if you have made contact with the trader and if they have replied
Once sent, a Consumerline advisor will consider your query and give you clear and practical advice.
If suitable, Consumerline will forward details of any complaint to the Trading Standards Service for investigation.
You can also contact Consumerline by telephone:
- phone: 0300 123 6262 (9.00 am to 5.00 pm Monday to Thursday and 9.00 am to 4.00 pm Friday)