Contact Consumerline to make a complaint or ask for advice

You can use this service to make a complaint against a trader, report a fraud or ask about your consumer rights. We are unable to accept personal callers at our office.

Before you start

To complete this online form, you will be asked to give details of your complaint or enquiry:

  • describe what happened and when it happened
  • provide contact details for the trader or company
  • state if you have made contact with the trader and if they have replied

Privacy notice

You can find out how any personal information you submit when using this service will be handled by viewing the Consumerline privacy notice and the Trading Standards Service privacy notice.


Make a complaint or send an enquiry to Consumerline

Additional information

Once submitted, a Consumerline advisor will consider your query and provide you with clear and practical advice. 

If it is appropriate Consumerline will forward details of any complaint to the Trading Standards Service for investigation.

You can also contact Consumerline by email or telephone.

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