Contact Consumerline to make a complaint or ask for advice

You can use this service to make a complaint against a trader, report a fraud or ask about your consumer rights.

Before you start

To complete this online form, you will be asked to give details of your complaint or enquiry:

  • describe what happened and when it happened
  • provide contact details for the trader or company
  • state if you have made contact with the trader and if they have replied


Make a complaint or send an enquiry to Consumerline

Additional information

Once submitted, a Consumerline advisor will consider your query and provide you with clear and practical advice. 

If it is appropriate Consumerline will forward details of any complaint to the Trading Standards Service for investigation.

You can also contact Consumerline by email or telephone.

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