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Move to Universal Credit

Move to UC (Universal Credit) – look out for the letter!
Tax Credits are ending and most people will be asked to claim Universal Credit. You will receive a letter when you need to Move to Universal Credit.

If you have not received a Migration Notice letter you do not need to take any action.   
Read more information about
Universal Credit

What is Move to Universal Credit

Tax credits are ending and will be replaced by Universal Credit. Find out what Move to Universal Credit means … read more

Help if you receive a Migration Notice letter

You do not need to take action to Move to Universal Credit until you receive your letter … read more

Finance Support while waiting for Universal Credit

Find out what financial help is available while waiting on your first Universal Credit payment … read more

More financial help

If you are entitled to Universal Credit you may be eligible to claim extra support to help with essential costs … read more

Money taken from your Universal Credit payments

Help to understand your payments including deductions and debt … read more

Start and manage a new claim to Universal Credit

All the information you need to start and manage a new claim … read more

Contact the Move to Universal Credit team

For Move to Universal Credit support:

freephone 0800 012 1331 (option 0)

Textphone: 0800 012 1441 

Video relay for sign language users:
https://www.nidirect.gov.uk/contacts/universal-credit-service-centre

You can send an online request to the Move to Universal Credit team if you can’t use a phone due to a language, speech or hearing difficulty.

Check what benefits, services and supports you're entitled to

Contact Make the Call on 0800 232 1271 for help with benefits and supports you may be entitled to

Make the Call

Seek independent advice on Move to Universal Credit

Independent benefits advice on Move to Universal Credit is available at any independent advice office or contact:

  • AdviceNI
  • Housing Rights
  • Money Helper

How you can get ready to Move to Universal Credit

Get support with computer skills, Wi-Fi access and setting up a bank account for payments. 

How you can get ready to Move to Universal Credit

Universal Credit Explained Videos

  • Move to Universal Credit videos
  • Universal Credit explained - videos
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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

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    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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