Universal Credit works differently from the benefits it replaces. Before making your claim you need to know:
- Universal Credit will be paid twice a month, although you may request a monthly payment
- you will be expected to make your claim online
- you will receive a single payment for your household
- if your Universal Credit includes an amount for rent, it will be paid directly to your landlord – however, subject to certain conditions, you will be able to opt out of direct payments and arrange to pay your landlord yourself
If you’re considering moving to Universal Credit from another benefit
When you claim Universal Credit, any benefits or tax credits it replaces will stop. If you are considering a move to Universal Credit from another benefit, you can check your eligibility. You should seek independent advice before making a claim for Universal Credit.
You can also use a benefit calculator to check how much you may get.
Help and support
If you would like independent help and advice on Universal Credit, or any of the other welfare changes, you can visit any independent advice office or contact:
Find out how ready you are
By answering the following five questions you will know if there are important changes you need to make and get advice on how to get ready for Universal Credit.
This will take about five minutes.