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    1. Home
    2. Property and housing
    3. A guide to rates
    4. Your rate bill
    Colour banner for pages about paying rates on your home
    Banner on a guide to rates pages

    When you think your rate bill is too high

    Your rate bill is calculated by multiplying the capital valuation of your property by the rate in the pound for your local council area. If you think your rate bill is too high, you can ask Land & Property Services (LPS) to review your property's valuation.

    Check your capital valuation

    To check the capital valuation of individual properties, go to 'Valuation of domestic properties for rates' page. If you think your property's valuation is incorrect, you can apply online to have the valuation reviewed. 

    • Valuation of domestic properties for rates

    Following a review, a valuation can go up or down. LPS can take three months or more to review a valuation. You must continue to pay your rate bill while LPS assesses your review. If your valuation is reduced, LPS will refund the amount you have overpaid or credit the amount due to your rate bill.

    Help paying your rate bill

    There are reliefs and entitlements available to some ratepayers to help with rate bills, including:

    • Housing Benefit and Rate Relief
    • Rate Rebate
    • Lone Pensioner Allowance
    • Disabled Person’s Allowance
       
    • Help paying your rates

    If you apply for help, you must continue to pay your rates bill while LPS assesses your application. If your application is successful, LPS will refund the amount you overpaid or credit the amount due to your rate account.

    • Getting a rates refund

    Having difficulty paying your rates

    Payment of rates is a legal obligation. If you find it difficult to pay your rate bill, contact LPS to discuss a suitable payment agreement. 

    • What happens if you can’t pay your rates

    Property prices

    The rise and fall of property prices doesn't affect the rate bill you pay. Your domestic rates are calculated on the individual rateable value of your property on 1 January 2005.

    More useful links

    • Rating of empty homes
    • Housing Benefit and Rate Relief
    • Rate Rebate Scheme for people on Universal Credit
    • Lone Pensioner Allowance
    • Disabled Person's Allowance
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    Your rate bill

    • Calculate your estimated rate bill
    • Complaining to Land & Property Services
    • Getting a rates refund
    • How rate bills are calculated
    • Introducing your rate bill
    • Make changes online to a landlord rate account
    • Make changes to your rate account
    • Occupying and leaving a property
    • Properties you pay rates on
    • Rating of empty homes
    • Request a copy of your rate bill
    • Sign up for rates
    • What happens if you can't pay your rates
    • What happens if you don't pay your rates
    • What rates pay for
    • When a ratepayer has died
    • When you think your rate bill is too high

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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