Travelling with guide dogs

Find out about the duties that drivers and operators of taxis have towards assistance dog users.

Duty to carry

The drivers of taxis are under a duty to carry any guide, hearing or certain other assistance dogs in their vehicles. They cannot charge extra for this.

What types of dog are covered

The following types of dog are covered:

  • guide dogs - those trained by the organisation, Guide Dogs
  • hearing dogs - those trained by Hearing Dogs
  • other assistance dogs - those trained by Dogs for the Disabled, Support Dogs or Canine Partners to assist other  people with disabilities

Taxi drivers have been told how to identify these animals. This is why guide dogs should wear a harness and other assistance dogs a jacket with the name of the charity that trained them.   If an identification card was issued for the dog, this should also be carried.

Dogs should stay on the floor and under control at all times. If your dog does cause any damage to the vehicle, the driver could ask you to pay for it.

If a taxi operator/depot refuses to take a booking

If a taxi operator/depot fails or refuses to accept a booking from you, they will be committing an offence and could be fined up to £1,000.

This also applies if they refuse a booking requested by someone who wishes to travel with you. An offence is also committed if the reason for refusal is because you would have been accompanied by an assistance dog.

If a taxi driver won't take your dog

A driver who refuses to carry your dog, or makes a charge for doing so, is guilty of an offence and could be fined up to £1,000.

Exemptions

A small number of drivers will be free from this duty. Drivers of taxis who can prove to their licensing authority that they have a medical condition, such as severe asthma, which is aggravated by contact with dogs, will have been given an exemption certificate.

A driver who has been granted an exemption will display a yellow ‘Notice of Exemption’ on the near side of the windscreen of their vehicle. The front of the notice will have the letters ‘ED’ (Exemption Dogs) and will show the driver’s licence number.

There are no exemptions available for operators.

Reporting problems

You should report any problem or refusal to carry your dog to the Passenger Transport Licensing Division (taxi licensing section) which is part of the Driver & Vehicle Agency.

'Right of access'

The ‘right of access’ all people with disabilities have to goods, services and facilities has now been extended to transport services.

As well as the duty to carry assistance dogs, taxi drivers must also make sure they do not discriminate against you, treat you less favourably or fail to make a reasonable adjustment to their service.

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