Bus and train travel with a disability

Information about public transport in Northern Ireland for people with disabilities or with reduced mobility. This includes accessibility on buses and trains, and at stops and stations.

Due to the coronavirus (COVID-19) outbreak, public transport services have been reduced. For more information, including timetables and about free travel for Health and Social Care workers, visit the Translink website

Translink

Translink is the main provider of public transport by bus and train in Northern Ireland. The Translink Metro (Belfast) bus services use low floor, wheelchair accessible vehicles. Each bus has visual displays and audio announcements so passengers know which stop is coming next.

Trains are usually easier to board and many stations have step-free access. However, some stations and some Ulsterbus and Goldline vehicles have steps.

If you need help when travelling, call the Translink contact centre at least 24 hours before you travel to make sure you can get the information and help that you need.

Translink bus services

Metro is the name of bus services that run in and around Belfast. 

Glider is a service that connects west Belfast, east Belfast and the Titanic Quarter through the city centre. 

Ulsterbus serves other towns and villages across Northern Ireland, as well as services to and from Belfast. 

Goldline is the express coach service that runs between towns and cities, including a number of cross-border services.

Visit the Translink website for more details on Translink bus services.

Rail services

Rail services run between some of the main towns and cities, including:

  • Antrim
  • Ballymena
  • Bangor
  • Belfast
  • Carrickfergus
  • Coleraine
  • Derry/Londonderry
  • Larne
  • Lurgan
  • Newry
  • Portadown
  • Portrush

Northern Ireland Railways and Iarnród Éireann run a joint Enterprise service between Belfast and Dublin.

      Accessibility at stations

      Translink has a guide setting out what features are available at major halts and stations to help people with disabilities or reduced mobility to use them.  More information on the accessibility of Translink services can be found at the following links:

      Train and station facilities

      If you need help at the train station, contact either the station or Translink before you travel and let them know what help you will need.

      Many ticket office windows have induction loops to help people who have a hearing aid. These windows are clearly marked. Phones at many stations are also fitted with devices to help people who have a hearing aid.

      Many train stations have on-platform help points for enquiries on train running times and connections and for reporting lost property. You can also report emergency situations or suspicious activity through the help points.

      Not all stations have help points or toilet facilities, so it is best to check the facilities available at stations on your journey before you travel.

      Plan your journey carefully to make sure you get the help you need.

      • plan the route you want to take
      • check if your route has step-free access
      • check to see if the station will be manned during the time you are travelling

      You should remember that:

      • you will need to make firm travel plans and stick to them so that staff know when to expect you
      • if you are a wheelchair user, staff will not be able to lift you or your luggage
      • staff may refuse to help if they think that doing so will place either you or them at risk of injury

      Translink has an online journey planner to help you plan your trips on public transport. There is also a phone service for the Translink call centre.

      • phone: 028 9066 6630
      • textphone: 18001

      Free travel and reduced fares

      Older people and people with a disability can travel for free, or for half fare, on public transport.

      Free travel passes from any other countries are not accepted in Northern Ireland. Senior citizens who live in the Republic of Ireland can, however, get all Ireland free travel at the age of 66. 

      Inclusive Mobility Transport Advisory Committee

      The Inclusive Mobility Transport Advisory Committee (Imtac) have published factsheets on bus services, including:

      There's also a guide for people with learning disabilities on using bus services.

      Assistance/guide dogs

      Information on taking assistance or guide dogs on rail services can be found at this link:

          Train travel and the Disability Discrimination Act

          Under the Disability Discrimination Act, train staff must make 'reasonable adjustments' to accommodate passengers with disabilities.

          More useful links

          Share this page

          What do you want to do?
          What is your question about?
          Do you want a reply?
          Your email address
          To reply to you, we need your email address
          Your feedback

          We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

          This feedback form is for issues with the nidirect website only.

          You can use it to report a problem or suggest an improvement to a webpage.

          If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

          You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

          The nidirect privacy notice applies to any information you send on this feedback form.

          Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

          Plain text only, 750 characters maximum.
          Plain text only, 750 characters maximum.

          What to do next

          Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

          What to do next

          If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

          Carer's Allowance

          Call 0800 587 0912
          Email 
          dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

          Discretionary support / Short-term benefit advance

          Call 0800 587 2750 
          Email 
          customerservice.unit@communities-ni.gov.uk

          Disability Living Allowance

          Call 0800 587 0912 
          Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

          Employment and Support Allowance

          Call 0800 587 1377

          Jobseeker’s Allowance

          Contact your local Jobs & Benefits office

          Personal Independence Payment

          Call 0800 587 0932

          If your query is about another benefit, select ‘Other’ from the drop-down menu above.

          What to do next

          Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

          What to do next

          For queries or advice about careers, contact the Careers Service.

          What to do next

          For queries or advice about Child Maintenance, contact the Child Maintenance Service.

          What to do next

          For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

          What to do next

          For queries or advice about criminal record checks, email ani@accessni.gov.uk

          What to do next

          Application and payment queries can be emailed to ema_ni@slc.co.uk

          What to do next

          For queries or advice about employment rights, contact the Labour Relations Agency.

          What to do next

          For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

          What to do next

          For queries about:

          If your query is about another topic, select ‘Other’ from the drop-down menu above.

          What to do next

          For queries or advice about passports, contact HM Passport Office.

          What to do next

          For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

          What to do next

          For queries or advice about pensions, contact the Northern Ireland Pension Centre.

          What to do next

          If you wish to report a problem with a road or street you can do so online in this section.

          If you wish to check on a problem or fault you have already reported, contact DfI Roads.

          What to do next

          For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

          What to do next

          For queries or advice about rates, email:
          rating@lpsni.gov.uk

          For queries or advice about property valuation, email:
          valuation@lpsni.gov.uk

          For queries or advice about land registry, email:
          CustomerInformation.LandRegistration@finance-ni.gov.uk

          For mapping queries, email:
          Mapping.Helpdesk@finance-ni.gov.uk

          What to do next

          If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

          If your query is about another topic, select ‘Other’ from the drop-down menu above.

          What to do next

          For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.