Support if you're affected by welfare changes

There are measures in place for people in Northern Ireland to reduce the impact of welfare changes.

Welfare Supplementary Payments

Welfare Supplementary Payments are available to support you if you may lose out under the following changes:

You may be eligible for more than one Welfare Supplementary Payment depending on your circumstances. 

There is no need to apply for a Welfare Supplementary Payment. If you have lost benefit as a result of the welfare changes, the Department for Communities will contact you directly.

Payments will be made every four weeks in arrears.

If you are paid too much

If you're paid too much money it's called an 'overpayment' and the Department for Communities can take back any money that has been overpaid. It will contact you before it takes back any money.

If too much money is paid directly to your landlord, they may be asked to pay the money back.

It's important to report any changes in your circumstances - your Welfare Supplementary Payment award letter will explain how to do this. Changes in circumstances you need to report include:

  • admission to hospital or care home
  • change of address
  • change to bank account details

Welfare Supplementary Payments and Universal Credit

If you receive a Welfare Supplementary Payment and move to Universal Credit, your Welfare Supplementary Payment will normally stop. Instead, most people will get an ‘administrative payment’.

Welfare Supplementary Payments and tax credits

Welfare Supplementary Payments will only be included as income in your tax credits assessment if they replace a benefit that is currently included as income and which would normally have been taxable.

Welfare Supplementary Payments and Income Tax

Your Welfare Supplementary Payment may be taxable. 

If you receive a Welfare Supplementary Payment that is taxable, you must tell Her Majesty’s Revenue and Customs (HMRC). It is your responsibility to do this. You can tell HMRC through your online Personal Tax Account.

Online Personal Tax Account

You can set up or sign into your online Personal Tax Account at the following page. You'll need your National Insurance Number and a passport or recent payslip.

You can then use your Personal Tax Account to:

  • tell HMRC of your taxable Welfare Supplementary Payments
  • see if you are already paying any tax on your Welfare Supplementary Payments
  • tell HMRC about changes to your taxable Welfare Supplementary Payments

More information and advice

For more information on Welfare Supplementary Payments, phone or write to the Welfare Supplementary Payments Team

For independent advice on Welfare Changes, contact the Welfare Changes Helpline

Discretionary Support

If you have a financial crisis and are eligible, you could be offered a Discretionary Support loan or grant.

Further information is available in the Finance Support section:

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.