Making a complaint about bus or coach services
Do you have a complaint about bus and coach services, bus stations, bus stops or bus shelters? Find out who you should contact and how to make your complaint.
Due to the coronavirus (COVID-19) outbreak, public transport services have been reduced. For more information, including timetables and about free travel for Health and Social Care workers, visit the Translink website.
How to complain about bus or coach services
If you have a complaint about a bus or coach service you should write to the operator (Translink) first, giving as much detail as you can about the journey concerned, and enclosing your ticket if possible.
If you are not satisfied with the Translink's response, you can contact the Consumer Council for Northern Ireland.
If the bus or coach service is not managed by Translink, your first complaint should be made in writing to the specific operator of the service in question.
Complaining about bus stops and stations
If your complaint is about a bus shelter then you should contact Clear Channel.
If your complaint is about a bus stop or bus station, contact the operator (Translink), giving as much detail as you can about the bus stop, shelter or station concerned.