Support is in place to assist Post Office card account customers who are unable to access their benefit or pension payments during the Coronavirus pandemic. Customers should call the COVID-19 Community Helpline on 0808 802 0020 or contact Make the Call by phoning 0800 232 1271 or email firstname.lastname@example.org.
How often you’re paid
|Benefit||How often it's paid|
|Attendance Allowance||Usually every four weeks|
|Carer’s Allowance||Weekly in advance, or every four or 13 weeks|
|Child Benefit||Usually every four weeks, or weekly if you’re a single parent or you or your partner are getting certain benefits|
|Disability Living Allowance||Usually every four weeks|
|Employment and Support Allowance||Usually every two weeks|
|Income Support||Usually every two weeks|
|Jobseeker's Allowance||Usually every two weeks|
|Pension Credit||Usually every four weeks|
|Personal Independence Payment||Usually every four weeks|
|State Pension||Usually every four weeks|
|Tax credits, for example, Working Tax Credits||Every four weeks or weekly - check your payment dates for tax credits or Child Benefit if you’re paid every four weeks.|
|Universal Credit||Twice monthly|
If your payment is due on a bank holiday, you will usually be paid on the last working day before the holiday.
How your benefits are paid
You’ll be asked for your bank, building society or credit union account details when you claim. You can normally only get paid in a different way if you have problems opening or managing an account.
If you cannot open or manage a bank, building society or credit union account
Contact the office that pays your benefit to find out how to get it paid.
Changes to payments to Post Office card accounts
Benefit payments to Post Office card accounts are due to end on 30 November 2021.
Payments to new Post Office card accounts are no longer being offered to benefit customers.
If your benefits are currently paid to a Post Office card account, you must arrange for your payments to be transferred to your bank, building society or suitable credit union account.
To arrange for your benefit payments to be made to another account you should contact the Department for Work and Pensions to arrange for the payments to be transferred.
Post Office card account transfers
Telephone: 0800 085 7133
Monday to Friday, 8am to 6pm
Find out about call charges
Guardian’s Allowance and Tax Credits
You can get the money paid into any account, apart from a Nationwide Building Society account in someone else’s name.
You can get the money paid into any account, apart from a Nationwide cashbuilder account (sort code 070030) in someone else’s name.
Paying back benefits
You can repay any benefits and allowances you get but feel you don’t need.
Write to the department that paid the benefit. Their address will be on any letter you’ve received from them.
Include a cheque made payable to the department, along with your National Insurance number and details of the payment, for example, the date and the amount.