Create or log in to a DVA online account

You now have to apply or carry out a renewal online for the following types of licences: taxi and bus operator, taxi driver, taxi vehicle or bus vehicle tests. To use this service, you will need to create an online account.

Before you start

If you're an existing nidirect account holder, you'll need to update your account to use the new service.

If you don’t already have an account then you will need to create one.

To create or update an online account you’ll need:

a valid email address and you can choose to give a mobile phone number for contact purposes
a password (at least eight characters that must have an uppercase letter, a lowercase letter and one number)

If you need help creating your online account, there is step by step guidance at identity assurance.

Create or log into a nidirect account to access DVA taxi and bus online services

Additional information

The Driver and Vehicle Agency (DVA) will be contacting you before your licence is due to expire to make sure that those who need help to create or update their online account, are able to use the new service. Therefore, make sure that the DVA has your right contact details.

Keeping your driving licence up-to-date

Renewing a current licence

Information on how to manage your DVA online account is available on the following page:

Manage my DVA taxi or bus account

If you need help

DVA staff can give help, advice and support to assist you. Whether you or any of your drivers need help to set up a new nidirect account, or need help to use the new online service, link your licence, or send an application, support will be available.

Where to get help

User guides

A number of self-help user guides have been published to give step by step instructions on how to carry out the most common business transactions, including linking your licence(s) to your account. You can access the guides at:

Driver Vehicle Agency - Customer Guides to DVA Online

Telephone

Call 028 9025 4100 and DVA can arrange a call back from a member of its customer support team who will be happy to help you.

Email

Email: taxiandbuslicensing@infrastructure-ni.gov.uk

You can find out how any personal information you send to the Department for Infrastructure (Driver and Vehicle Agency) when using this service will be handled by viewing the passenger transport licensing privacy notice.

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

Extra comments (optional)

Select a language

Create or log in to a DVA online account

Before you start

Additional information

Renewing a current licence

If you need help

Where to get help

User guides

Telephone

Email

More useful links

Help improve this page - send your feedback

What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment

Translation help

Select a language

Create or log in to a DVA online account

Before you start

Additional information

Renewing a current licence

If you need help

Where to get help

User guides

Telephone

Email

More useful links

Help improve this page - send your feedback

Messages

What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment