Create or log in to a DVA online account
You now have to apply or carry out a renewal online for the following types of licences: taxi and bus operator, taxi driver, taxi vehicle or bus vehicle tests. To use this service, you will need to create an online account.
Before you start
If you're an existing nidirect account holder, you'll need to update your account to use the new service.
If you don’t already have an account then you will need to create one.
To create or update an online account you’ll need:
- a valid email address and you can choose to give a mobile phone number for contact purposes
- a password (at least eight characters that must have an uppercase letter, a lowercase letter and one number)
If you need help creating your online account, there is step by step guidance at identity assurance.
You can find out how any personal information you send to the Department for Infrastructure (Driver and Vehicle Agency) when using this service will be handled by viewing their privacy notice.
The Driver and Vehicle Agency (DVA) will be contacting you before your licence is due to expire to make sure that those who need help to create or update their online account, are able to use the new service. Therefore, make sure that the DVA has your right contact details.
Renewing a current licence
Information on how to manage your DVA online account is available on the following page:
If you need help
DVA staff can give help, advice and support to assist you. Whether you or any of your drivers need help to set up a new nidirect account, or need help to use the new online service, link your licence, or send an application, support will be available.
Where to get help
A number of self-help user guides have been published to give step by step instructions on how to carry out the most common business transactions, including linking your licence(s) to your account. You can access the guides at:
Call 028 9025 4100 and DVA can arrange a call back from a member of its customer support team who will be happy to help you.