Jobs and Benefits office complaints
Jobs and Benefits offices are run by the Department for Communities (DfC).
Find out how to complain about the service you’ve received or mistakes that have been made.
Benefit complaints - how to complain
This page is only for benefit complaints. To appeal a benefits decision, visit Appeal against a benefits decision.
If you are unhappy with the service received, you should contact the office dealing with your case.
You can make your complaint in person, by phone, or in writing.
If you claim Universal Credit, you can also make your complaint using your online journal.
Further details and the steps involved in making a complaint can be found at Universal Credit complaints procedure.