Winter Fuel Payment Centre
The Winter Fuel Payment Centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don't want to claim by telephone.
Textphone : 0800 731 0176 (deaf or hearing-impaired callers within UK / +44 (0) 191 218 7280 (deaf or hearing-impaired callers outside UK)
Monday to Friday
8.00 am to 6.00 pm to report a change of circumstances or for eligibility enquiries.
09:30am to 3.30pm for new claims or payment enquiries.