Viewing your medical records online

If you use health services in any Health and Social Care Trust in Northern Ireland, you will be able to view specific parts of your medical records online by using the 'My Care' patient portal.

About My Care

My Care gives you greater control of your healthcare by giving you personalised and secure online access to specific parts of your medical records.

Through My Care you can view your personal information online, such as:

medications
appointments
some test results

It is free and optional.

You can continue to interact with healthcare services in the usual way, such as letters and phone calls.

My Care does not hold significant historical information or information from your GP practice.

Viewing your online medical records

To get your medical records online, using My Care, you will need a mobile phone, tablet, or computer as well as an internet connection.

To sign up for My Care, download the MyChart app from:

In the MyChart app, find and choose the HSC logo from the drop-down menu.

You will be redirected to nidirect.

To sign in to My Care, you need a nidirect account to prove your identity.

If you already have a nidirect account you can use your current account information. If you don’t, you must create one to use My Care.

My Care - how to log in to the patient portal

For further information on how to set up and manage your nidirect account, visit:

Identity assurance

You can only see information that is on the encompass system, the integrated care record for everyone in Northern Ireland.

To find out how to access medical records that are not available online using My Care, visit:

Accessing medical or Health and Social Care records

Help and support

For support with registering and logging in to My Care, contact the helpdesk:

phone: 028 9536 8180
email: mycarehelpdesk@hscni.net

Further information about My Care including frequently asked questions, a guide to how to log-in and an easy read document is available at:

My Care

If you need support with your nidirect account, contact details are available at:

nidirect account support

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Viewing your medical records online

About My Care

Viewing your online medical records

Help and support

Help improve this page - send your feedback

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What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment