Ukraine crisis - useful contacts

Make the Call

The Department for Communities Make the Call Service offers support to make sure you are getting all the benefits, services and supports you are entitled to.

Make the call will carry out a benefit entitlement check and look at what benefits, supports and services that may be available to you.

If you are considering a move to Universal Credit from another benefit, you should seek independent advice before making your claim.

You can also use a benefit calculator. 

For more information:

• go to Make the Call Service
• phone: 0800 232 1271
• email: makethecall@dfcni.gov.uk

Phone lines are open Monday to Friday from 9.00 am to 5.00 pm (excluding public holidays).

Emergencies ambulance, fire and police

In an emergency phone:

• 999

The Police Service for Northern Ireland non-emergency contact phone number is:

• 101

Emergency accommodation

For help with emergency accommodation, phone:

• 03448 920 900 (during office hours)
• 03448 920 908 if after 5.00 pm Monday to Friday or at the weekends

Homes for Ukraine Scheme

For more information on becoming a sponsor as part of the Homes for Ukraine Scheme, visit:

• Homes for Ukraine: record your interest

Ukrainian Family Scheme

For guidance on support available to Ukrainian nationals and their family members:

• phone: +44 808 164 8810 (0808 164 8810 from within the UK)
• UK visa support for Ukrainian nationals 

Visa help

If you need help with your visa, or have arrived without a visa, contact:

• UK Visa Helpline: 080 8164 8810
• The Law Centre: 028 9024 4401

Benefits

For more information on Universal Credit:

• phone: 0800 328 5644
• Browse: Benefits 

Education

The Education Authority’s Asylum Seeker and Refugee (ASR) support team provides advice, guidance and support to schools and to parents and pupils from the Asylum-seeking and Refugee community. 

For more information, visit:

• Asylum Seeker and Refugee (ASR) support team

Employment

You can find information on applying for jobs:

• phone Job Centre: 028 9090 9327
• visit: JobApplyNI
• Jobs and skills

Living in Northern Ireland

You can find lots of useful information about Northern Ireland at:

• About Northern Ireland 

The Law Centre NI

The Law Centre NI offers specialist legal advice in the areas of social security, employee rights, immigration and asylum at the Ukraine Assistance Centres.

Visit: Ukraine Assistance Centres

Ukrainians in Northern Ireland Community Group 

• Ukrainians in Northern Ireland community group 

Modern Slavery helpline

For advice and support on modern slavery:

• phone: 0800 0121 700
• visit: Be alert to Modern Day Slavery 

Migrant Help

Migrant Help is an organisation giving support and advice services to migrants.  For more information:

• phone: 028 92 448449
• email: info@migranthelpuk.org

Red Cross

The Red Cross helps people in the UK and around the world get the support they need when crisis strikes. For more information:

• phone: 028 9073 5350
• visit: The British Red Cross 

Barnardo’s Ukrainian Support Helpline

Barnardo's have set up the Ukrainian Support Helpline to provide a holistic support service. The helpline is available to anyone fleeing the conflict in Ukraine. For more information:

• phone: 0800 148 8586
• visit: Barnardo’s Ukrainian Support Helpline

Institution of Translation and Interpreting

The Institution of Translation and Interpreting has developed translation resources to support those affected by the war in Ukraine. Further information is available at: 

• Ukrainian crisis 
• Translation help

Recognition of qualifications

The EU Commission has set out proposals on how those leaving Ukraine can have their professional qualifications recognised quickly to speed up gaining employment. Further information is available at: 

• Recognition of professional qualifications