Ukraine crisis - useful contacts
Work is under way to support people arriving in Northern Ireland from Ukraine. This page has details of help and support that is available from local organisations.
Make the Call
The Department for Communities Make the Call Service offers support to make sure you are getting all the benefits, services and supports you are entitled to.
Make the call will carry out a benefit entitlement check and look at what benefits, supports and services that may be available to you.
If you are considering a move to Universal Credit from another benefit, you should seek independent advice before making your claim.
You can also use a benefit calculator.
For more information:
Phone lines are open Monday to Friday from 9.00 am to 5.00 pm (excluding public holidays).
Emergencies ambulance, fire and police
In an emergency phone:
The Police Service for Northern Ireland non-emergency contact phone number is:
For help with emergency accommodation, phone:
- 03448 920 900 (during office hours)
- 03448 920 908 if after 5.00 pm Monday to Friday or at the weekends
Homes for Ukraine Scheme
For more information on becoming a sponsor as part of the Homes for Ukraine Scheme, visit:
Ukrainian Family Scheme
For guidance on support available to Ukrainian nationals and their family members:
- phone: +44 808 164 8810 (0808 164 8810 from within the UK)
- UK visa support for Ukrainian nationals
If you need help with your visa, or have arrived without a visa, contact:
- UK Visa Helpline: 080 8164 8810
- The Law Centre: 028 9024 4401
For more information on Universal Credit:
- phone: 0800 328 5644
- Browse: Benefits
The Education Authority’s Asylum Seeker and Refugee (ASR) support team provides advice, guidance and support to schools and to parents and pupils from the Asylum-seeking and Refugee community.
For more information, visit:
You can find information on applying for jobs:
Living in Northern Ireland
You can find lots of useful information about Northern Ireland at:
The Law Centre NI
The Law Centre NI offers specialist legal advice in the areas of social security, employee rights, immigration and asylum at the Ukraine Assistance Centres.
Visit: Ukraine Assistance Centres
Ukrainians in Northern Ireland Community Group
Modern Slavery helpline
For advice and support on modern slavery:
- phone: 0800 0121 700
- visit: Be alert to Modern Day Slavery
Migrant Help is an organisation giving support and advice services to migrants. For more information:
- phone: 028 92 448449
- email: firstname.lastname@example.org
The Red Cross helps people in the UK and around the world get the support they need when crisis strikes. For more information:
- phone: 028 9073 5350
- visit: The British Red Cross
Barnardo’s Ukrainian Support Helpline
Barnardo's have set up the Ukrainian Support Helpline to provide a holistic support service. The helpline is available to anyone fleeing the conflict in Ukraine. For more information:
- phone: 0800 148 8586
- visit: Barnardo’s Ukrainian Support Helpline
Institution of Translation and Interpreting
The Institution of Translation and Interpreting has developed translation resources to support those affected by the war in Ukraine. Further information is available at:
Recognition of qualifications
The EU Commission has set out proposals on how those leaving Ukraine can have their professional qualifications recognised quickly to speed up gaining employment. Further information is available at: