Before you travel
Plan your journey carefully to make sure you get the help you need.
- plan the route you want to take
- check if your route has step-free access
- check to see if the station will be manned during the time you are travelling
You should bear in mind that:
- you will need to make firm travel plans and stick to them so that staff know when to expect you
- if you are a wheelchair user, staff will not be able to lift you or your luggage
- staff may refuse to help if they think that doing so will place either you or them at risk of injury
Train and station facilities
If you need help at the train station, contact either the station or Translink before you travel and let them know what help you will need.
Many ticket office windows have induction loops to help people who have a hearing aid. These windows are clearly marked. Phones at many stations are also fitted with devices to help people who have a hearing aid.
Many train stations have on-platform help points for enquiries on train running times and connections and for reporting lost property. You can also report emergency situations or suspicious activity through the help points.
Not all stations have help points or toilet facilities, so it is best to check the facilities available at stations on your journey before you travel.
Train travel and the Disability Discrimination Act
Under the Disability Discrimination Act, train staff must make 'reasonable adjustments' to accommodate passengers with disabilities.
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