Bus and train travel with a disability
Public transport information for people with disabilities or reduced mobility in Northern Ireland.
Translink
Translink is the main provider of public transport by bus and train in Northern Ireland.
Translink bus services mostly use low-floor, more accessible vehicles but some services have stepped access.
Trains are generally easier to board for people with mobility difficulties and most stations have step-free access.
More detailed accessibility information on services is provided in the sections which follow and in Translink’s Accessibility Hub.
If you need help when travelling, call the Translink contact centre at least 24 hours before you travel to make sure you can get the information and help that you need.
- Translink contact centre: 028 9066 6630
- Translink accessibility advice
Translink bus services
Metro
Metro is the name of bus services that run in and around Belfast and Derry/ Londonderry.
All Belfast and Foyle Metro use low-floor, more accessible vehicles and have audiovisual announcements
Glider
Glider is a service that connects west Belfast, east Belfast and the Titanic Quarter through the city centre.
Glider services use low-floor, more accessible vehicles and have audiovisual announcements.
Ulsterbus
Ulsterbus serves other towns and villages across Northern Ireland, as well as services to and from Belfast.
Ulsterbus town services also use low-floor, more accessible vehicles.
Goldliner
Goldliner is the express coach service that runs between towns and cities, including a number of cross-border services.
Goldliner services use mix of vehicles:
- some use single-decked and double-decked vehicles with low-floor access
- others use double-decked vehicles with stepped access and side lifts for wheelchair users
Visit the Translink website for more details on Translink bus services.
Rail services
Rail services run between some of the main towns and cities, including:
- Antrim
- Ballymena
- Bangor
- Belfast
- Carrickfergus
- Coleraine
- Derry/Londonderry
- Larne
- Lurgan
- Newry
- Portadown
- Portrush
Northern Ireland Railways and Iarnród Éireann run a joint Enterprise service between Belfast and Dublin.
All trains are low-stepped access with a ramp stored on-board to assist with access for wheelchair users.
Most wheelchairs can be accommodated, but there are some size restrictions (up to 750 mm wide, 1,250 mm long and 1,350 mm high).
Most type one and two mobility scooters (but not type three scooters) can also be accommodated on trains but these need to be assessed before they're approved for travel.
You can contact Translink on 028 9066 6630 to arrange an assessment.
Accessibility at stations
Translink has a guide setting out what features are available at major halts and stations to help people with disabilities or reduced mobility to use them.
More information on the accessibility of Translink services can be found at the following links:
Translink has also produced a new dedicated information page for Grand Central Station which provides detailed information on this major transport hub, including a dedicated Accessibility Guide.
Train and station facilities
Train staff must make 'reasonable adjustments' for passengers with disabilities.
If you need help at the train station, contact either the station or Translink before you travel and let them know what help you will need.
Many ticket office windows have induction loops to help people who have a hearing aid. These windows are clearly marked.
Phones at many stations are also fitted with devices to help people who have a hearing aid.
Many train stations have on-platform help points for enquiries on train running times and connections and for reporting lost property.
You can also report emergency situations or suspicious activity through the help points.
Not all stations have help points or toilet facilities, so it is best to check the facilities available at stations on your journey before you travel.
Plan your journey carefully to make sure you get the help you need.
- plan the route you want to take
- check if your route has step-free access
- check to see if the station will be manned during the time you are travelling
You should remember that:
- you will need to make firm travel plans and stick to them so that staff know when to expect you
- if you are a wheelchair user, staff will not be able to lift you or your luggage
- staff may refuse to help if they think that doing so will place either you or them at risk of injury
Translink has an online journey planner to help you plan your trips on public transport. There is also a phone service for the Translink call centre.
- phone: 028 9066 6630
- textphone: 18001
Free travel and reduced fares
Older people and people with a disability can travel for free, or for half fare, on public transport. You can find information at this link:
Free travel passes from any other countries are not accepted in Northern Ireland.
Senior citizens who live in the Republic of Ireland can, however, get all Ireland free travel at the age of 66.
Inclusive Mobility Transport Advisory Committee
The Inclusive Mobility Transport Advisory Committee (Imtac) has published factsheets for older, deaf or disabled transport users on a range of travel issues on its website.
Assistance/ guide dogs
Information on taking assistance or guide dogs on rail services can be found at this link: