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  • Breadcrumb

    1. Home
    2. Crime, justice and the law
    3. Crime prevention
    4. Scamwise

    Online and text scams

    Scams are happening more and more through the internet email and text. You’re more likely to fall victim to fraud or cyber offences above any other crime. Learn about the different types of online and text message scams and how to avoid them.

    Online scams through emails, texts and websites

    There are many different types of online scams like bogus benefit payment messages, bogus ‘free trial’ offers, bogus emails, counterfeit goods. Here are examples of the most common.

    Text or email scams

    Some scams involve SMS text messages or emails designed to look like they are sent from official government departments like HM Government and Department for Work and Pensions (DWP).  The messages may try to pressure you to apply quickly and ask you to click a link or pay an amount of money to make a claim.

    HM Government, DWP, or government departments like the Department for Communities will never ask for your bank details by text, email or via links to click within a text or email.

    What you should do

    If you have had a message like this, it may be a scam.  You should report any suspicious emails or text messages asking for your bank details to Action Fraud on 0300 123 2040 and inform your local Jobs and Benefits office. 

    Copycat government websites

    Some scams involve websites designed to look like official government websites such as HMRC or gov.uk.

    They charge you a fee to process or renew official documents like passports or visas, which you can do yourself for free or cheaper.

    Sometimes a fee is charged but the application is not processed at all.

    Dating and romance scams

    Scammers use dating websites, social networks and chat rooms to get personal details or money from people. Romance scammers don’t prey on a specific gender, sexuality, race or age.

    What you should do

    When online dating, start off with a reputable website. Look out for someone asking lots of questions but not giving any detail about themselves. Don’t ever hand over any money or send them valuable goods and never let anyone you don’t know or trust transfer money into your bank account.

    ‘John’ from Northern Ireland was a victim of a romance scam. Hear John’s story.

    Holiday frauds

    Scammers target online holiday booking and accommodation sites to scam unsuspecting customers into paying for accommodation that is not available or doesn’t exist.

    Often the victim only becomes aware they have been scammed when they arrive at their accommodation or destination and find no booking has been made.

    Mandate fraud

    This happens where two people are in email correspondence and a scammer hacks an account, creates a very similar duplicate and inserts bank account details and asks for payment, resulting in the scammer getting the money.

    Pharming

    Pharming is when hackers redirect the traffic from a genuine website to another, such as a fake ecommerce or banking site.

    This is a difficult scam to protect yourself from as although you've entered the right address to bring you to a particular site, you're still sent to a fake one to try to get your personal information.

    Phishing emails

    A common trick scammers use is to send you a fake email pretending to be from your bank or another organisation you trust like HMRC or PayPal.

    This email will ask you to visit a website and log in with your account details. The site looks just like your bank’s website, but is really a fake site set up by criminals to get your details.

    You can find out more information about online scams at the link below.

    • The Little Book of Big Scams

    Read some of the scams that have been reported in Northern Ireland at the link below. New scam updates are posted regularly.

    • ScamwiseNI on Facebook

    Protecting yourself from online scams

    Make sure any websites you use are secure. Reliable websites starts with HTTPS, not HTTP.

    Once the page has loaded, make sure the website address that you have entered hasn’t changed to a slightly different spelling.

    Use safe and secure Wi-Fi connections.

    Keep virus protection software up-to-date.

    Make sure all accounts have a strong password. Don’t use the same password for multiple accounts and change them regularly.

    You can find out more about how to protect yourself from online scams at the link below.

    • The Little Book of Big Scams

    Preventing and reporting scams

    You can find advice on how to protect yourself and others from becoming a victim of a scam as well as information on how to report a fraud at the links below.

    • Protecting yourself from scams
    • Reporting a scam
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    Scamwise

    • Computer problem cold-calling scam
    • Computer Software Service Fraud - follow-up calls
    • Doorstep fraud
    • How to spot a scam
    • Online and text scams
    • Phone scams and cold calls
    • Protecting yourself from scams
    • Reporting a scam
    • Scams
    • Scams by post
    • Scamwiseni

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    Email 
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    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
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      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

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