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  2. Health and wellbeing
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  5. Mental health

Lifeline freephone helpline

If you're at risk of self-harm or feeling anxious, you can telephone Lifeline. The helpline is confidential, free and open 24 hours every day. If you're concerned about a friend or family member, you can also contact Lifeline for advice.

Crisis response helpline

Lifeline is a crisis response helpline available to everyone in Northern Ireland. There is immediate help by telephone at any time every day, if you're in distress or despair or someone you know is. 

Counsellors answer all telephone calls. They listen, help and support you in confidence. They don't judge you. They can deal with different concerns including:

  • self-harm
  • depression
  • anxiety
  • suicide
  • trauma
  • sexual violence and abuse

Helping you find follow-up services

Lifeline can arrange an appointment for face-to-face counselling or other therapies in your area within seven days. They can put you in touch with follow-up services so you get the best possible response.

Lifeline also gives support and guidance to:

  • families
  • carers
  • concerned friends
  • professionals
  • teachers
  • youth workers
  • clergy and communities

Contacting Lifeline

Lifeline is a free, confidential telephone helpline. It is available anytime every day.

  • telephone 0808 808 8000
  • Lifeline

More useful links

  • Mental health services
  • Minding your head
  • Minding your head - services
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Mental health

  • Community care options
  • Introduction to mental health
  • Lifeline freephone helpline
  • Mental health and disability discrimination
  • Mental health and support as you get older
  • Mental health and work
  • Mental health care professionals
  • Mental health conditions
  • Mental health emergency - if you're in crisis or despair
  • Mental health services
  • Mental health support
  • Your child's mental health

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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