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  • Breadcrumb

    1. Home
    2. Health and wellbeing
    3. Living well
    4. Healthy lives
    5. Mental health

    Lifeline freephone helpline

    If you're at risk of self-harm or feeling anxious, you can telephone Lifeline. The helpline is confidential, free and open 24 hours every day. If you're concerned about a friend or family member, you can also contact Lifeline for advice.

    Crisis response helpline

    Lifeline is a crisis response helpline available to everyone in Northern Ireland. There is immediate help by telephone at any time every day, if you're in distress or despair or someone you know is. 

    Counsellors answer all telephone calls. They listen, help and support you in confidence. They don't judge you. They can deal with different concerns including:

    • self-harm
    • depression
    • anxiety
    • suicide
    • trauma
    • sexual violence and abuse

    Helping you find follow-up services

    Lifeline can arrange an appointment for face-to-face counselling or other therapies in your area within seven days. They can put you in touch with follow-up services so you get the best possible response.

    Lifeline also gives support and guidance to:

    • families
    • carers
    • concerned friends
    • professionals
    • teachers
    • youth workers
    • clergy and communities

    Contacting Lifeline

    Lifeline is a free, confidential telephone helpline. It is available anytime every day.

    • telephone 0808 808 8000
    • Lifeline

    More useful links

    • Mental health services
    • Minding your head
    • Minding your head - services
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    Mental health

    • Community care options
    • Introduction to mental health
    • Lifeline freephone helpline
    • Mental health and disability discrimination
    • Mental health and support as you get older
    • Mental health and work
    • Mental health care professionals
    • Mental health conditions
    • Mental health emergency - if you're in crisis or despair
    • Mental health services
    • Mental health support
    • Your child's mental health

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    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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