Information for landlords who use agents

Using an agent to manage your account

A landlord is responsible for initially registering with the Landlord Registration Scheme and paying the registration fee. The landlord is responsible for providing accurate and complete registration information.

Once registered, a landlord can nominate an agency to manage their account. This will allow a nominated agency to renew the landlord’s account at the end of the three-year registration period and agents, if allowed by the landlord, can amend account details for that landlord.

Should a landlord have more than one agency managing their properties, then the landlord must take full responsibility for renewing and reviewing their own account details.

A landlord can change their agent during their registration period or amend what access an agent can have to their account.

• Information about how to nominate an agency

Role of agent

Agents should encourage landlords to meet their legal obligations, with respect to being registered and meeting the statutory standards. for example, the Electrical Safety Standards for Private Tenancies Regulations.

Agent's fee for registering a landlord

The landlord and their agent are responsible for discussing and agreeing service fees. 

Letting agent's fees

If you use a letting agent to rent your property to a tenant, the agent might charge your tenant a fee for a service they do on your behalf.  Tenants with evidence of paying letting fees can request a refund, but this is not automatic in all cases.

Landlord changes agent during the registration period

You can manage or amend your registration information online or by telephone:

• Register as a landlord or renew your landlord registration
• telephone: 0300 200 7821 (charged at local rate)
• telephone: +44 28 9049 5881 (if calling from outside the UK)

Nominating a representative on a landlord’s account

A landlord can nominate a representative, such as a trusted family member or friend, as well as a letting agent, who can assist the landlord in managing their account.

To nominate a representative, a landlord can add a representative’s name and mobile number at the time of registration. 

If a representative is registering via telephone on behalf of the landlord for the first time, the landlord will need to be present to confirm their permission.

Once nominated, the representative will be able to contact the Landlord Registration Team on the landlord’s behalf and make any necessary changes.

 The representative will receive a text message when the landlord is due to renew their account.

For more information, you can contact the Landlord helpline:

• Landlord helpline

To read more about letting fees refunded to tenants, go to:

• Court orders letting agents to repay fees charged to tenants

More useful links

• Landlord helpline