I made the call
Here are some people who have made the call and are benefiting. The 'Make the Call' line is operational from 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays).
Ann, aged 33, lives in the Newry, Mourne & Down District Council area
Following a change in her health condition, Ann needed advice on benefit matters.
Ann ‘made the call’ to seek advice while waiting on an eye operation
‘Make the Call’ checked her entitlement and, finding out she lived with her mother Rachel, they checked her circumstances also and helped her complete a claim form for Attendance Allowance
Ann, who previously was not receiving any benefits, is now getting Universal Credit (UC), a Personal Independence Payment (PIP), a blue badge, free car tax and a JAM (Just A Minute) card to help her cope in difficult situations. Her mum Rachel was awarded Attendance Allowance, benefitted from a referral to the local Physio team for additional support, and also received a free home safety check.
Ann and her mother Rachel are now better off by £715.08 per month.
Bertie is 62 years old and lives in Ballymena.
Bertie contacted ‘Make the Call’ for advice on how to apply for a budgeting loan.
Before going through the process with him, the advisor carried out a full Needs Assessment to ensure Bertie was getting all the money, services and support he was entitled to.
During this process, the advisor noticed that Bertie was not in receipt of a Severe Disability Premium (SDP) due to his Income Based Employment and Support Allowance (ESA) claim. Discussing this with Bertie, the advisor told him to delay applying for a budgeting loan until this could all be checked out. The advisor then raised the matter on his behalf with the relevant team.
Bertie was awarded an SDP, including a back-dated payment, which meant he no longer needed to apply for a budgeting loan.
Bertie is now better off by £67.25 per week.
Seamus, aged 55, lives in Larne.
Seamus saw a ‘Make the Call’ advert on TV, and rang for help in completing a form to get a Blue Badge.
An Outreach Officer visited Seamus to complete the form and, on checking his circumstances, discovered he was also entitled to a Severe Disability Premium.
The team followed everyone up on his behalf, and Seamus is now better off by £66.95 every week.
* These are actual real life examples but names have been changed to protect privacy.
Make the call
Make the call and a Benefit Advisor will provide a full assessment of your entitlements.
To request a call back:
- text ADVICE to 67300
- Send us an online request