I made the call

Learn more about people who have made the call and how they're benefiting. The Make the Call line is open from 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays).

Elizabeth's story

Elizabeth is in her 60s and lives in the Larne area.

After seeing a Make the Call advert on TV, Elizabeth contacted Make the Call to see if there were any additional benefits, supports or services she may be entitled to.

The telephony adviser completed an assessment of her personal circumstances with her and identified a potential entitlement to Personal Independence Payment (PIP).

They arranged with an outreach officer to visit Elizabeth in her home and assist her with filling in the form. The application was successful.

Now:

Elizabeth is better off by £172.75 per week.

Vera and Tom's story

Vera and Tom are in their 70s and live in the Portrush area.

Vera and Tom contacted Make the Call on the advice of a family member to see if there was any additional help available to them.

The telephony adviser completed a check of their personal circumstances and identified they were potentially entitled to State Pension Credit. Their application was successful.

Now…

Vera and Tom are better off by £259.72 per week. They also received a Blue Badge to help with mobility issues when they are out and about.

James' story

James is the father of a child with additional needs and lives in Belfast.

After hearing about the service through a friend, James contacted Make the Call. He wanted to see if there were any additional benefits or services he may be entitled to, to assist him with looking after his teenage daughter who has a complex health condition.

After completing an assessment of their personal circumstances, the telephony adviser identified a potential entitlement to Children’s Disability Living Allowance.

The telephony adviser arranged for an outreach officer to visit him at home and help him to complete the application form. The adviser also provided James with contact details of various support groups in his area that he and his daughter might benefit from engaging with. The application was successful.

Now ...

James’ daughter is better off by £139.60 per week

These are actual real life examples, but names have been changed to protect privacy.

See what some recent Make the Call service users had to say:

“Putting on the heating is now not as big a deal as it was before I got the extra money”
“It is now much easier to provide decent food, warmth and stability in the home without worrying about the expense of it all”
“Knowing we have that extra bit of financial support has made a huge change in our lives and we can plan ahead a bit to have a better quality of life.”

Make the Call

Make the Call can help people access benefits, services and supports and the Make the Call Outreach Team can visit people in their home to assist with filling in the form.

If you are moving to Universal Credit from another benefit, you should seek independent advice before making your claim.

You can also use this benefit calculator to check what you could be entitled to.

You can watch the Make the Call TV ad: Watch the TV ad

You can find all the contact details for the Make the Call team at:

Make the Call Service

You can find more information on Make the Call and the services it provides at: Make the Call

Contacting 08 and 03 numbers

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

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