How we use cookies

The nidirect site and some of the tools and services it links to use a number of cookies. These cookies are listed below with more details about why we use them and how long they will last.

Measuring website performance and usage

We use Google Analytics and New Relic to collect anonymous information about how people use nidirect and how well it is performing. We do this to make sure it’s meeting people's needs and to understand how we could meet those needs better.

We do not allow Google or New Relic to use or share the data about how you use nidirect. We do not collect or store your personal details such as your name or address. We cannot identify who you are.

Google Analytics

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

Name of cookie	Purpose	Expires
_ga	Used by Google Analytics to distinguish visitors to nidirect.	Two years
_gid	Used by Google Analytics to distinguish visitors to nidirect.	24 hours
_ga_<container-id>	Used by Google Analytics to identify and track an individual session with your device.	One minute
_gat_gtag_<container-id>	Used by Google Analytics to limit requests to its service.	One minute

Further information on cookies set by Google Analytics

New Relic

New Relic stores information about how pages perform when you view them on your device and helps us to identify, for example, slow loading pages.

Name of cookie	Purpose	Expires
JSESSIONID	Used by New Relic to distinguish visitors to nidirect.	When you close your browser

If you are using an older browser, more cookies may be set by New Relic which help keep track of page loading times.

Further information on cookies set by New Relic

Cookies set by third party services

We use YouTube and Vimeo to show videos on some nidirect pages. YouTube and Vimeo may set cookies immediately when you visit one of these pages or may set cookies when you press buttons that control the video.

YouTube

YouTube is a service from Google. Google sets a number of cookies on your device. The number of cookies that are set and their purpose varies depending on whether you have agreed to accept cookies in Google's cookie policy. You can set your cookie preferences for all Google services by visiting Google's privacy tools.

Some of the cookies set by Google are listed below.

Name of cookie	Purpose	Expires
VISITOR_INFO1_LIVE*	Used by Google to remember your preferences and other information.	Six months
NID	Used by Google to remember your preferences and other information.	Six months
YSC	Used by YouTube to track your session.	When you close your browser
CONSENT	Used by Google to track whether you have consented to Google's cookie policy.	15 years or more
ANID	Used by Google to store your preference for serving personalised ads on websites other than nidirect that display Google ads.	13 months or more depending on your preference for serving personalised ads
IDE	Used by Google in conjunction with ANID to serve personalised ads on websites other than nidirect that display Google ads.	13 months

Further information on cookies set by Google

Vimeo

Vimeo sets a number of cookies on your device. The number of cookies that are set and their purpose varies depending on whether you have agreed to accept cookies in Vimeo's cookie policy. You can set your cookie preferences for Vimeo by visiting the Vimeo cookie policy.

Some of the cookies set by Vimeo are listed below.

Name of cookie	Purpose	Expires
vuid	Used by Vimeo to store unique identifiers of videos that you have viewed.	One year
OptanonConsent	Used by Vimeo to track your cookie preferences.	One year
vimeo_gdpr_optin	Used by Vimeo to track your cookie preferences.	10 years

Further information on cookies set by Vimeo

Strictly necessary cookies

nidirect sets strictly necessary cookies to remember if you have received the cookie warning message so that this message doesn't appear more than once.

Name of cookie	Purpose	Expires
cookie-agreed	Used remember your preference for accepting or rejecting cookies we set.	One year
cookie-agreed-version	Used to store the version number of the cookie policy that you have accepted or rejected.	One year

Name of cookie

Purpose

Expires

cookie-agreed

Used remember your preference for accepting or rejecting cookies we set.

One

year

cookie-agreed-version

Used to store the version number of the cookie policy that you have accepted or rejected.

One year

Cookies set by nidirect services

nidirect services are run by different Northern Ireland government departments and their agencies. For example, the service for booking your MOT test is provided by the Driver and Vehicle Agency (DVA).

These services may set more cookies and, if so, may have their own cookie policy.

You can find cookie information for some nidirect services at the following link:

Cookies set by nidirect services

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

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