COVID-19 update - Dial-a-Lift services have been restricted to essential journeys only until further notice. Essential journeys are to be in line with Government advice which is currently for food, health reasons or work (where this absolutely cannot be done from home).
Using the Dial a Lift service
You can use this service for a variety of purposes including to go shopping, to the hairdressers, to doctor and local health centre appointments, the pharmacy or Post Office, to access training or recreational opportunities or even just to visit friends or family.
Dial a Lift cannot be used:
- for hospital appointments outside the local area
- as regular transport every day for work or college
- by people living in larger towns
- to replace statutory education, health or social service transport
You must be a member of your local community transport provider to use Dial a Lift. You can request an application form by calling your local Rural Community Transport Partnership office.
To qualify for Dial a Lift you must also meet the following criteria:
- live in a rural area that is not covered by the DATs urban scheme
- have difficulty accessing everyday services due to lack of transport
Priority is given to older people and people with disabilities.
Dial A Lift is not available for people who have access to a car, are on a bus or train route and can use public transport or can get lifts from family or friends.
Dial a Lift is available Monday to Friday, from 8:00 am to 6:00 pm with exceptional operating hours during public holidays.
Make a booking
You should make all bookings through your local Community Transport office.
You must book at least two working days beforehand. Bookings can be taken up to seven days before. Your local community transport provider will confirm if transport is available.
While your local Community Transport office will do its best to organise suitable transport, you may be asked to share a vehicle or travel earlier or later depending on availability.
Transport may not always be available as this service depends on vehicles and volunteers being available.
You can make a booking by contacting your local Rural Community Transport operator.
Dial a Lift fares
Dial a Lift fares vary depending on the distance of your journey. For details on fare costs, contact your local Rural Community Transport operator.
Through the Assisted Rural Travel Scheme (ARTS) you can travel free of charge on Dial a Lift if you hold one of the following SmartPasses:
- War Disabled
You can travel for half fare on Dial a Lift if you hold a Half Fare SmartPass. You can find out more about SmartPasses on the following page:
Audio version of this webpage
You can find an audio version of the information on this page at the following link:
Travel Safe guide
To get a copy of the Travel Safe Guide, contact the Department for Infrastructure - accessible transport.