Coronavirus (COVID-19): information on health services
This page contains information on health services in Northern Ireland, specifically the impact of coronavirus (COVID-19) on them and initiatives being undertaken to support patients.
Primary care COVID-19 centres
A network of new Primary Care COVID-19 centres has been established to manage coronavirus cases in the community
There are centres located in:
- Londonderry
- Belfast
- Dungannon
- Banbridge
- Ballymena
- Newtownards
- Lisburn
- Downpatrick
- Enniskillen
- Coleraine
The purpose of the centres is to help make sure vital GP services can be maintained during the coming weeks and months. It is important those who show symptoms are separated from the patients with non COVID-19 related conditions.
COVID-19 centres are not testing facilities. They are only for patients who are very unwell, are suspected of having the virus and require medical attention.
Patients will not be able to report directly to these centres without being referred by their GP or out of hours provider.
The centres allow patients who have COVID-19 symptoms to be assessed by a GP, whilst maintaining practice based GP services for others.
Patients attending these centres will receive the right treatment, assessment and, if necessary, onward referral to hospital.
Information about pharmacies
Pharmacies across Northern Ireland are introducing changes to how they work in line with guidance on ‘social distancing.’
You should not go to a pharmacy if:
- you have a temperature or;
- persistent cough or;
- loss of taste or smell
Instead stay at home, self-isolate and ask a friend, family member or neighbour to go on your behalf.
Medicine and prescriptions
There is no need for you to do anything new or different when ordering or taking your medicines.
People should order prescriptions and take their medicines as normal.
Extra supplies should not be ordered from your doctor. Stockpiling or purchasing medication that you do not need is unnecessary and could disadvantage other people.
Hospitals
Information on hospitals and other health care settings to prioritise the safety and wellbeing of patients and staff is available from the relevant Health and Social Care Trust websites:
- Belfast Health and Social Care Trust
- Northern Health and Social Care Trust
- Southern Health and Social Care Trust
- South Eastern Health and Social Care Trust
- Western Health and Social Care Trust
Visiting hospitals and other care settings
Information on visiting arrangements for all care settings, including hospitals (including maternity), hospices and care homes can be found at:
'A Pathway to Enhanced Visiting' sets out the current approach to visiting in hospices and hospitals - including Maternity and other services.
'Visiting With Care – A Pathway' includes updated arrangements for the safe management of care home residents receiving visitors, as well as residents being able to visit other households, community facilities and take part in excursions.
Information is also available at:
Health and Social Care remote sign language interpreting service
A free remote interpreting service for British Sign Language (BSL) and Irish Sign Language (ISL) users in Northern Ireland has been introduced to provide the deaf community with access to NHS111 and all health and social care services during the COVID-19 pandemic. This temporary service is provided by Interpreter now.
- watch a BSL video that explains about this service and how to access it
- watch an ISL video that explains about this service and how to access it
Contacting NHS111 using the interpreting service
To contact NHS111 using this service follow the link below:
BSL and ISL videos of the press release are available on the Interpreter Now website
This part of the service is a Video Relay System that enables Deaf people to telephone NHS111 via a remote BSL or ISL interpreter.
The Deaf person contacts the interpreter via the Interpreter Now app, using their smartphone or tablet, or via the secure video link using a computer. Once they are connected, the interpreter telephones NHS111 on the Deaf person’s behalf.
Contacting health and social care services using the interpreting service
To contact all other Health and Social Care services including your local GP, follow the link below:
It can be used to contact:
- Northern Ireland GPs and GP Out of Hours Services
- hospitals for inpatient or outpatient queries (including independent/ private hospitals)
- all health services, for example, a dentist, optician, optometrist, community pharmacy
- all social care services, for example, a social work team, day centre, residential or nursing home (including independent/ private care facilities commissioned by HSC)
- ambulance services
This part of the service includes two elements:
- video relay system
- video remote interpreting
How Video Relay System works
This allows Deaf people to telephone a Health and Social Care service provider via a remote BSL or ISL interpreter.
The Deaf person, the interpreter, and the Health and Social Care service provider can all be in different locations. The Deaf person contacts the interpreter via the Interpreter Now app, using their smartphone or tablet, or via the secure video link using a computer. Once they are connected, the interpreter telephones the Health and Social Care service provider on the Deaf person’s behalf.
How Video Remote Interpreting works
This enables Deaf people to communicate with a Health and Social Care professional in person, via an online BSL or ISL video interpreter.
The Deaf person and the Health and Social Care service provider are together in the same location, while the interpreter is online via secure video link on a screen.
To ensure immediate access to telephone services at this time the Video Relay System will be introduced first.
Children’s and maternity services
There will be temporary changes to some children and maternity services to help with the anticipated surge in coronavirus patients.
The changes involve protecting children’s and maternity services while releasing bed space to contribute to the overall surge response. More information is available on Department of Health website.
A new website has also been launched, containing guidance for pregnant women and information on what is happening in their regional unit.
Restoration and recovery of paused screening programmes
The following screening programmes were paused due to COVID-19, but are now issuing invitations again:
- abdominal aortic aneurysm (AAA) screening
- routine breast screening
- bowel cancer screening
- cervical screening
- routine diabetic eye screening and surveillance monitoring (for those patients at higher risk of sight threatening retinopathy)
The four-month pause resulted in a backlog of people awaiting screening.
Also, the screening programmes will not be able to screen the same number of people as they did before the COVID-19 pandemic. This is due to the need for social distancing and appropriate infection control measures.
It will, therefore, take many months to get population screening programmes up and running at normal levels.
For those who require screening diagnostic services and surgical treatment services, there may also be delays due to capacity demands in Health and Social Care Trusts.
While the above programmes were paused due to COVID-19, screening continued to be offered to people who required:
- higher risk breast screening
- diabetic eye screening for pregnant women (sight saving laser treatments and urgent intravitreal injections continued, and are continuing, to be provided)
- infectious diseases in pregnancy screening
- newborn blood spot screening
- newborn hearing screening
These programmes were not paused and continue to be provided.
Optometrists (Opticians)
Optometry practices are open and currently providing their full range of services including HSC funded eye examinations and various enhanced services.
All Optometry practices are providing these services in line with social distancing requirements and infection prevention and control guidance.
If you have any concerns about your eyes, including an urgent eye problem, or a query about your glasses or contact lenses, telephone your optometry practice first to discuss your concerns.
More information is available from the Health and Social Care Board Website.
Dental services
Due to the COVID 19 outbreak, patients are advised to contact their local dental practice for advice and referral for emergency dental care if necessary.
More information is available from the Health and Social Care Board website.
Testing and tracing for coronavirus (COVID-19)
Everyone over five years of age in Northern Ireland with symptoms of coronavirus (COVID-19) is now eligible for testing.
There is also a contact tracing programme in place. This is a method to help prevent the further spread of infections such as COVID-19.
Further information on testing, how to book a test and the contact tracing programme is available on the following pages:
Health and social care pre-employment vetting guidance to employers
Guidance explaining temporary changes to pre-employment vetting policy for health and social care roles to make it quicker for employers to do this so that new or temporary staff and volunteers can be put in place at short notice is available on the Department of Health website.
Department of Health coronavirus (COVID-19) updates
The Department of Health has released a number of updates on the ongoing coronavirus (COVID-19) outbreak. These can be accessed on the Department of Health website.