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  • Breadcrumb

    1. Home
    2. Property and housing
    3. Your neighbourhood, roads and streets
    4. Neighbourhood and community safety

    Community safety

    There is a range of help and advice which can help make your neighbourhood and the community safer. You can also get information on personal safety, and what to do if there are issues or you’re the victim of a crime.

    Your neighbourhood

    It’s important that you feel safe where you live, work or spend your leisure time. There are ways to help improve the safety of your own community.

    Policing and Community Safety Partnerships (PCSPs) are statutory bodies, set up to help make communities safer. 

    There are 11 PCSPs across Northern Ireland, one working in each council district. 

    You can find out more, including about membership, on the following page:  

    • Policing and community safety

    Setting up a neighbourhood watch scheme in your area can also help you and your neighbours feel safe:

    • Neighbourhood watch

    Major incidents and emergencies

    Support is available to help communities work together to plan for major incidents and emergencies in their areas. 

    There is information at these links:

    • Be ready as a community 
    • Be ready for emergencies 

    Your home

    Advice is available at the following links on keeping your home or farm secure:

    • Keeping your home secure 
    • Protecting your home 
    • Keeping your farm secure 
    • Protecting your belongings 

    You can also have plans in place for your home on what to do in an emergency or severe weather:

    • Household emergency life-saving plan 
    • Household flood plan 
    • Household severe weather plan 

    Personal safety

    There is advice on staying safe when at home or out and about at these links:

    • Protecting yourself 
    • Protecting yourself – PSNI website 

    It is important to know what to do if you witness or get caught up in a terror attack:

    • Personal safety 
    • Terrorism and firearm attacks 

    Crime and anti-social behaviour

    Yon can find useful advice on keeping safe and helping prevent crime at this link:

    • Crime prevention 

    There is information about different types of crime and how to get help at these links:

    • Crimes 

    Anti-social behaviour can affect the quality of life of individuals and communities. It's important to report your concerns about antisocial behaviour.

    • Antisocial behaviour
    • Anti-social behaviour – PSNI website 

    How to report a crime 

    You can report a crime anonymously.

    If you’re a victim or witness of a crime of any type or feel threatened, including hate crime, report it to the police.

    Hate crime is a crime against a person because of their race, religious belief, sexual orientation, political opinion, gender identity or disability.

    To report a crime:

    • phone 999 in an emergency
    • for non-urgent matters, phone the police on 101 
    • report a crime online

    If you want to provide information about crime anonymously you can:

    • phone Crimestoppers on 0800 555 111

    If you don't want to report the crime, someone else can report it for you.

    • Police Service of Northern Ireland

    The police can get interpreters 24 hours a day for non-English speakers.

    If your home has been attacked

    If you or your home has been threatened or attacked, there is a range of help and support available.

    Anyone affected by violence and feeling unsafe in their home are advised to contact the Housing Executive for support. Help is available as follows:

    • homelessness helpline: 03448 920 908
    • general enquiries:
      • phone: 03448 920 900 
      • email:  information@nihe.gov.uk
    • repairs: 03448 920 901

    These services are available out-of-hours on the same phone numbers.

    You may be eligible for help from the Hate Incident Practical Action Scheme. There is information at this link:

    • Hate Incident Practical Action Scheme  

    General housing and homelessness advice is also available on the NI Housing Executive website.

    Support for victims of crime

    If you have been a victim of crime or abuse in Northern Ireland there is information available, including about organisations and groups that can give you free advice and support, at these links:

    • Support services for victims 
    • Coming forward as a victim 
    • Coming forward as a witness 
    • Giving a statement to the police 
    • Help and support for victims
    • Victim support 

    Claiming compensation for criminal damage or injuries

    You may be entitled to compensation if your property has been damaged or you have suffered an injury. 

    • Claiming compensation for criminal damage 
    • Claiming compensation for criminal injuries 

    Town centre safety

    Policing and Community Safety Partnerships, the police and other organisations work with businesses and the community to reduce crime and disorder in town centres.

    • Town centre safety

    More useful links

    • Make the Call
    • Finance support
    • Discretionary Support
    • Supports and advice services
    • Protest and civil disobedience 
    • Processions and protests 
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    Neighbourhood and community safety

    • Antisocial behaviour
    • Community safety
    • Neighbourhood watch
    • Policing and community safety
    • Protests and information online: staying safe and informed
    • Recognising misinformation and disinformation
    • Selling alcohol in licensed premises and registered clubs
    • Town centre safety

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

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    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

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    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

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    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

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    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or comments about a GP practice, contact the practice directly. If information about the GP practice is missing, outdated or wrong, email Business Services Organisation (BSO) at: professionalsupportteam@hscni.net.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing, contact the DVA online

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly. 

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