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  5. Arriving in Northern Ireland from Ukraine

Arrival and transport to your accommodation

This page contains information for Ukrainians arriving in Northern Ireland, including details of main entry points, Welcome Points and how to access free public transport.

Main entry points

There are five main entry points:

  • Belfast International Airport
  • George Best Airport (Belfast City)
  • City of Derry Airport
  • Port of Belfast
  • Port of Larne

You can also arrive through airports and ports in the Republic of Ireland and travel to Northern Ireland (NI) - to do this you should have your Visa in place to travel into NI.  

Welcome Points

At each of the entry points there will be designated areas to meet your family or sponsor. There will be Welcome Points with useful information and a volunteer may be there to provide immediate help.  Ideally, your sponsor will meet you when you arrive but if that is not possible, or your sponsor is unexpectedly delayed, the information at the Welcome Point and volunteer staff will be able to assist you in making your onward journey.

Go to the general information point at the port /airport if you need to speak to someone and no-one is present at the Welcome Point.  In addition you can ring the free Make the Call helpline on 0800 232 1271.

Transport to your accommodation

Free public transport on buses and trains is operated by the state-owned company, Translink, to help get you to a safe place. This applies to any Translink bus or train service at any time of the day. You cannot get a return journey. The bus or train will have the ‘Translink’ name and logo on the side. 

Free public transport is available from any stop or station in Northern Ireland, including air and sea ports, to any place in Northern Ireland.

If you are coming to Northern Ireland from the Republic of Ireland first, the offer also includes free travel from Dublin on Translink Ulsterbus services from Bus Áras station or the Enterprise train service from Connolly Station.

To get free public transport from Translink you will need to show:

  • your Ukrainian passport or ID issued by the Ukrainian Government
  • evidence of entry into Northern Ireland or the Republic of Ireland, such as an airline boarding card, ferry ticket or a booking email from an airline/ferry company, dated within the previous seven days

You can use the Translink journey planner - Journey Planner  - to help you plan your journey or telephone the Translink Contact Centre for advice on: 028 9066 6630.

 

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Arriving in Northern Ireland from Ukraine

  • Arrival and transport to your accommodation
  • Dealing with emergency situations
  • Homes for Ukraine scheme: accommodation and emergency accommodation
  • Information for Ukrainians arriving in Northern Ireland
  • Travelling to Northern Ireland from Ukraine with pets
  • Ukraine schemes: visas and biometrics
  • Ukrainian cash support scheme

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

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Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 2750 
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Call 0800 587 1377

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If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

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If you wish to report a problem with a road or street you can do so online in this section.

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