I made the call
Learn more about people who have made the call and how they're benefiting. The Make the Call line is open from 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays).
Maria's story
Maria is a 72-year-old lady from Belfast.
She saw an ad in her local newspaper and wanted to check she was getting all the benefits, supports and services she was entitled to, so she contacted Make the Call.
The telephony agent completed a needs assessment with her and identified a potential entitlement to State Pension Credit.
Her application was successful, and her income has now increased by £171.00 per week
Mark's story
Mark is a 62-year-old gentleman from the Carrickfergus area.
He contacted Make the Call on the advice of a friend to see if there was any additional help available for him in his role as a carer.
The telephony agent completed a needs assessment with him and identified a potential entitlement to Carers Allowance.
His application was successful, and his income has now increased by £86.00 per week
Cathy's story
Cathy is the mother of a child with a complex health condition living in the Limavady area.
She contacted Make the Call after seeing the TV ad to see if there was any help available for them.
After having a needs assessment completed with the telephony agent, it was identified she had a potential entitlement to Disability Living Allowance for children.
A community outreach officer from Make the Call visited her at home and helped her to complete the application form.
Her application was successful, and their household income has increased by £144.00 per week. She also received a blue badge to help with parking when they are out and about with their daughter.
These are actual real life examples, but names have been changed to protect privacy.
See what some recent Make the Call service users had to say:
- “Putting on the heating is now not as big a deal as it was before I got the extra money”
- “It is now much easier to provide decent food, warmth and stability in the home without worrying about the expense of it all”
- “Knowing we have that extra bit of financial support has made a huge change in our lives and we can plan ahead a bit to have a better quality of life.”
Make the Call
Make the Call can help people access benefits, services and supports and the Make the Call Outreach Team can visit people in their home to assist with filling in the form.
If you are moving to Universal Credit from another benefit, you should seek independent advice before making your claim.
You can also use this benefits calculator to check what you could be entitled to.
You can find all the contact details for the Make the Call team at:
Find more information on Make the Call and the services it provides at: Make the Call