Welfare changes helpline

Name: Welfare changes helpline
Address: ,, GB
Telephone: Freephone (10.00 am to 5.00 pm) 0800 915 4604

Due to COVID-19 the Department for Communities is experiencing a very high volume of Benefit calls. It may take longer to answer your call.

The independent Welfare Changes Helpline is available for anyone needing help or advice about any of the changes to the welfare system, including practical tips on how to make your money go further. The helpline is operated by Advice NI as part of a range of additional services provided by the advice sector (Advice NI and the Law Centre NI).

Freephone (10.00 am to 5.00 pm) 0800 915 4604

Additional independent advisers will also be available across all 11 council areas in Northern Ireland and located in local Advice NI offices to provide face-to-face help to anyone impacted by the changes to the welfare system. In addition, specialist legal advice is available from the Law Centre and they can arrange access to specialist services when required.

These services are free for anyone who needs help or advice about any of the changes to the welfare system.

Contacting 08 and 03 numbers

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Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

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Call 0800 587 0932

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Welfare changes helpline

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What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment