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Go ON NI makes getting online easy

Training and resources

Go ON NI works in partnership with other organisations to provide free digital training and events. This page has a list of the organisations involved, what they offer and contact details for more information.

Activities for older people and children

Age NI, with the support of the Commissioner for Older People for Northern Ireland, is offering a ‘Check in and chat’ telephone service for everyone who is over 60 in Northern Ireland, who may feel isolated or lonely during this time.

  • Check in and chat
  • Free telephone advice service:  0808 808 7575

Health information and support networks

The Public Health Agency publishes daily updates on Coronvirus infection numbers and gives helpful, practical advice on how to prevent it spreading. 

Helplines NI has more than 30 different helplines that have a variety of support services. These include information, advice, counselling, a listening ear and befriending.

The Supporting Communities website is for local community groups to find out about what is available in each area and where to go for local information. Their latest Ezine  includes feedback from a member survey highlighting responses of local community groups as well as some challenges they face in responding to Covid 19. 

Consumer Council NI has information if you have been affected by disrupted travel plans, personal finance problems or purchasing goods. It also has a list of helplines and more. 

CommunityNI is a website for promoting the work and sharing the information of the voluntary and community sector, as well as for those who have products or services to offer the sector.  

The site allows users to create content and contribute articles on behalf of their organisation or as individuals. CommunityNI is developed and managed by NICVA as a service to the voluntary and community sector.

Calm Together has advice on meditations, sleep stories, movement exercises, journals, mindfulness resources and music.

Libraries NI

COVID-19 update - For the latest information visit the Libraries NI website 

There are more than 90 libraries in Northern Ireland and they’re free to join.  Library members can benefit from the following free IT training programmes and facilities:

  •  wifi in all libraries
  • computer use and internet access
  • GOT IT programme
  • Computer courses
  • e-books and online magazines
  • talking books on CD, big key keyboards and large tracker balls for people with visual impairments
  • Libraries NI contact page​
  • Libraries NI digital help sheets

Supporting Communities

Supporting Communities provides free digital training to community groups across Northern Ireland. Additional chargeable training is available to Housing Associations, Councils and other voluntary groups. They offer:

  • one to one practical training
  • short skill-based training and awareness sessions
  • accredited courses
  • tailor made packages
  • a Digital Champion programme
  • Digital inclusion – Supporting Communities website
  • telephone: 028 2564 5676
  • email: info@supportingcommunities.org

Business in the Community (BITC)

BITC links businesses with the voluntary sector and local communities to provide support and encourage local engagement. They can provide volunteers for IT events or IT related training sessions and can either assist the trainer or provide one-to-one support. 

  • telephone: 028 9046 0606
  • email: info@bitcni.org.uk
  • BITC website

Linking Generations NI (LGNI)

LGNI offers a range of free services, advice and guidance including projects, training and event support.  LGNI leads the The Digital Age Project which:

  • supports the use of technology as a way of linking generations  
  • promotes digital and social inclusion of older people through various  IT programmes

These  programmes show how technology can:

  • enhance lives through improved communication 
  • provide access to information and services - hobbies and interests to reduce social isolation and promote a better quality of life
  • new resources including, connecting through reading, activities and pots of kindness

The Digital Age Toolkit also has learner cards to “enhance your life online”  - learn yourself to teach someone else how to access information, shop online, keep in touch via email and social media, make better use of finances and pursue hobbies and interest. 

  • telephone: 028 9181 3022
  • email: info@lgni.org.uk
  • LGNI website
  • Digital Age Toolkit

Advice NI

Advice NI offers IT training and information sessions to organisations . For information on Digital Skills courses you can sign up to the E-News letter on the Advice NI website.

RNIB (Royal National Institute for Blind People)

The Technology for Life service in RNIB is offering remote technology support by phone, email or its online technology support request form.

RNIB's helpline is available from Monday to Friday 9.00 am to 5.00 pm for anyone with sight loss or if you are supporting someone with sight loss for advice, information and tech support/troubleshooting: 

  • helpline: 0303 123 9999 or say 'Alexa, call RNIB Helpline' on Alexa-enabled devices
  • email: tfl@rnib.org.uk
  • technology support request form

To support other partner/customers the RNIB has put together a guide of Accessible options for video calling.

Public Record Office of Northern Ireland

Research your family tree and local history online:

  • Public Record Office of Northern Ireland (PRONI)

Digital Unite

Digital Unite online guides cover topics such as computer basics, creating documents, email and Skype, using the internet, hobbies and interests, music and audio, smartphones and tablets, social networking, digital photography, internet security, shopping and banking .

  • Digital Unite guides

Learn My Way

The Tinder Foundation’s Learn My Way website is built to make getting online easy. Courses are designed to help people follow a logical path in developing their digital skills. 

  • Learn My Way

More useful links

  • Discover the internet
  • Events and training
  • Improving digital skills to help people get online
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Events and training

  • Connect, learn, work and be safe from anywhere
  • Go ON NI events
  • Learn to keep in touch online/ improve digital skills
  • Training and resources
  • Working remotely

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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