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  • Breadcrumb

    1. Home
    2. Family, home and community
    3. Getting involved in your community
    4. Volunteering

    Staying safe if a volunteer is helping you

    People who benefit from volunteer services come from all walks of life and ages - from teenagers to older people. Volunteers help people in many ways including mentoring and befriending, driving, helping with shopping and pharmacy deliveries. Established organisations or groups can advise what their volunteers can help you with.

    Advice to follow if a volunteer is helping you

    There is advice you should follow when a volunteer is helping you -  especially if the volunteer is unknown to you. If a volunteer is helping you while you stay at home: 

    • do not give them your credit or debit card numbers or other financial information
    • ask for ID if someone you do not know calls at your home
    • only share your phone number or address if you need to
    • only give your information on a need-to-know basis
    • do not let them pressure you into giving information

    Remember that volunteers should not enter your home, unless it is absolutely necessary.

    If you have serious concerns about the behaviour of someone who is helping you, report this to the police.

    Coronavirus (COVID-19) pandemic

    COVID-19 remains a risk and is still circulating within the community. It is still possible to catch and spread COVID-19, even if you are fully vaccinated.

    The links below contain the latest guidance on how to stay safe including how good ventilation can reduce the chance of infection.

    Coronavirus-Covid-19: How to stay safe and help prevent spread

    Coronavirus-Covid-19: How ventilation can reduce chance of infection

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    Volunteering

    • How to become a volunteer
    • Learning through voluntary work
    • Mentoring and befriending as a volunteer
    • Set up a volunteer scheme at work
    • Setting up a new volunteer group
    • Staying safe if a volunteer is helping you
    • Types of volunteering
    • Voluntary work abroad
    • Volunteering while on benefits

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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