Reviews to check your benefit award
Reviews are carried out by Standards Assurance Unit (SAU) to check benefit awards and results are used to collect statistics on how many awards are right or wrong.
Names are chosen at random
If your name is chosen, you’ll get a letter telling you the date and time of the phone call. In some exceptional cases the review may be carried out by post.
What Standards Assurance Unit (SAU) do
SAU check to see if your award is correct.
You may get a call if you’re claiming:
- Carers Allowance
- Employment and Support Allowance
- Housing Benefit
- Legal Aid
- Personal Independence Payment
- Rate Rebate Scheme
- State Pension Credit
- Universal Credit
What to expect at the review
At the start of the phone review, an SAU officer will ask you some security questions to verify your identity.
Then you will be asked some questions so a review form can be filled in.
You may also be asked to send some evidence to confirm the information you declared during the phone call.
For example:
- payslips
- bank, building society or Post Office accounts
- rent book or tenancy agreement
- benefit awards
You will be sent a pre-paid envelope to return the documents.
Phone calls can last up to an hour but may be longer.
The office locations are at the following Jobs & Benefits Offices (JBOs):
- SAU Falls Road JBO
- SAU Ballymoney JBO
- SAU Lisnagelvin JBO
- SAU Magherafelt JBO
- SAU Portadown JBO