Recovering from a fire

Recovering from a domestic fire may take a long time and some of the things you will have to do will be new to you. The following information should help you organise what you need to do.

Electricity, gas and water

If your electricity, gas or water supply was damaged in the fire or was disconnected following it, you should contact your supplier to arrange reconnection. You shouldn’t try to reconnect or turn on the supply yourself.

Replacement of valuable documents and records

If important personal documents are lost or damaged in your house fire, you will need to contact a range of organisations to get replacements. Use the list below to find out who you should contact about your:

Driver's licence

Contact the DVA or use the link below to replace your licence online.

Bank books and credit cards

Contact your bank or the issuing company as soon as possible.

Insurance polices

Contact your insurer as soon as possible.

Passport

Contact the UK or Irish passport services as soon as possible.

Birth, marriage and death certificates

Contact the General Register Office. These can be done online using the links below.

Divorce papers

Contact either the court where the decree was issued or the Decree Absolute Service. 

Benefits and social security payments

Contact the Department for Communities. Find the relevant benefit or entitlement in the A-Z listing below

Property titles or deeds

Contact the Land Registry.

Stocks and bonds

Contact the issuing company or your broker

Wills

Contact your solicitor.

Medical records

Contact your doctor.

Income tax records

Contact the HMRC office where you filed your accounts or your own accountant. 

Vehicle registration

Contact the Driver and Vehicle Licensing Agency. 

More useful links

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.