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  • Breadcrumb

    1. Home
    2. Property and housing
    3. Repairs, planning and building regulations
    4. The planning system

    Making a planning related complaint

    You can complain to the local council or the Department for Infrastructure about certain planning matters.

    What you can complain about

    If you were involved in the planning process and aren't satisfied with a service you received, you can complain. For example, you can complain about:

    • how your enquiries or your correspondence were handled
    • how your application was processed
    • the contact you had with local staff

    How to complain

    To complain, you should use:

    • the local council's complaints procedure if your complaint is about a local or major planning application
    • the Department for Infrastructure's complaints procedure if your complaint is about a regional planning application

    The complaints procedure should:

    • explain stages involved in dealing with a complaint
    • outline response timescales 

    Information to include in your complaint 

    When making a complaint, you should:

    • give precise details 
    • explain why you are dissatisfied
    • provide supporting correspondence or relevant supporting evidence
    • recommend an outcome that would resolve your complaint

    If you didn't complain within six months, you should explain the delay.

    If you are still not satisfied

    If you receive a response to your complaint but you're not satisfied, you can complain to the Northern Ireland Public Services Ombudsman (NIPSO).

    Northern Ireland Public Services Ombudsman

    The Ombudsman can investigate complaints against government departments and their agencies. It is a free, independent service. The Ombudsman will only investigate if you've already used the complaints procedure.

    Northern Ireland Public Services Ombudsman
    Progressive House
    33 Wellington Place
    Belfast
    BT1 6HN
    The Ombudsman
    Freepost BEL 1478
    Belfast
    BT1 6BR
    • telephone: 028 9023 3821
    • free phone: 0800 343424
    • email: ombudsman@ni-ombudsman.org.uk
    • Northern Ireland Ombudsman

    Appealing the decision on your application

    If you're an applicant dissatisfied with a decision on your planning application, you can appeal the decision to the Planning Appeals Commission. 

    • Planning appeals

    More useful links

    • Your rights and responsibilities
    • The Judicial System
    • Department for Infrastructure – Complaints Procedure
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    The planning system

    • Community involvement
    • Development plans
    • Getting help with planning
    • Making a planning decision
    • Making a planning related complaint
    • Planning decisions
    • The planning system and development management
    • Tree preservation

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