Making a complaint about a taxi or private hire service

If you have a problem with a taxi or taxi driver's behaviour, or you believe a vehicle to be unlicensed, report it immediately. If the problem involves a criminal act, report it to the Police Service of Northern Ireland (PSNI). In an emergency, call 999.

Complaints

Complaints can be reported to the following email address:

Be sure to take down the vehicle licence number and the driver's licence number (normally shown on their badge).

A licensed taxi operator has a duty to record any complaints, including keeping details of actions taken following a complaint. 

If you are unhappy with the fare, quality of vehicle, driving or behaviour of the driver or any other issue, make your complaint to the driver or the taxi operator.

Note taxi and driver details

Try to note as much information as possible, including:

  • the taxi’s licence plate number
  • the driver’s badge number
  • time, date and location of the incident

Explain in detail what went wrong, stay calm and stick to the facts.

If you can't get the complaint resolved with the driver or taxi company, contact:

Taxi Licensing Sewction
Driver and Vehicle Agency (PTLD)
County Hall
Castlerock Road
Coleraine
BT51 3HS

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