Making a complaint about river and sea services
Northern Ireland's waterways are managed by Waterways Ireland and the Maritime and Coastguard Agency. You can make a complaint if you have an issue on a waterway or with a service.
Complaining about boat services
Each company will have its own complaints procedure but, as a general rule, if your complaint cannot be dealt with immediately you should write to the company concerned as soon as possible.
Their contact details should be on their website.
If you're unhappy with their response and think you have been treated unfairly the Consumer Council may be able to take up the complaint on your behalf.
Waterways Ireland
Waterways Ireland is responsible for the management, maintenance, development and promotion of over 1,000km of inland navigable waterways.
You can get further details at this link:
The Maritime and Coastguards Agency
If you have a complaint about maritime safety or the marine environment in UK waters, you should contact the Maritime and Coastguards Agency.
You can find details of the complaints procedure at this link: