Most LPS services and phone helplines are available but Customer Information Centres will remain closed until further notice. You can email firstname.lastname@example.org (for queries about your rate bill), email@example.com (for property valuation queries) or CustomerInformation.LandRegistration@finance-ni.gov.uk (for land registry queries). The Ordnance Survey helpline remains closed however you can email Mapping.Helpdesk@finance-ni.gov.uk for mapping queries. You can keep up to date with available services at the Department of Finance website.
In customer information centres (CICs), you can buy paper maps covering cities, towns and the countryside for tourists, drivers and outdoor enthusiasts.
An ACE map costs £31.50, depending on size. An additional copy costs £1.70.
CICs don't carry the full map range. You can also buy OSNI digital products and maps online.
Land and property registries
If you don't know the Folio number or Memorial number for land, start your search in a customer information centre. There is a separate search process and fee structure for each registry.
121A Broughshane Street
BT43 6HY Customer Information Centre
7 Lanyon Place
BT1 3LP Customer Information Centre
BT64 1AD Customer Information Centre
75 Duke Street
BT47 1FP Customer Information Centre
19 Scarffe’s Entry
Customer information centres are open:
- Monday to Thursday from 9.30 am to 4.30 pm
- Friday from 10.00 am to 4.30 pm
- telephone: 0300 200 7804
- telephone: +44 28 9049 5802 (calling from outside UK)
CICs are closed on public and bank holidays.