Ordnance Survey NI (OSNI) helpdesks

OSNI operates helpdesks for customers using the OSNI Online Map Shop, queries about copyright and intellectual property, OSNI mapping and Spatial NI. The helpdesks don't deal with rates or Land Registry enquiries.

Contacting OSNI Online Map Shop helpdesk

If your query is about online map products or how to use the site, contact the helpdesk:

telephone: 0300 200 7804

The helpdesk is available Monday to Friday from 9.00 am to 5.00 pm.

You can also send a query by email or post:

email: OSNIonline@finance-ni.gov.uk

OSNI Online Map Shop
Land & Property Services
Lanyon Plaza
7 Lanyon Place
Town Parks
Belfast
BT1 3LP

OSNI mapping helpdesk

This helpdesk responds to all OSNI mapping-related queries about individual products, full product ranges, products in development and potential new products.

This helpdesk also processes Digital Supply and commercial sales enquiries.

Email: mapping.helpdesk@finance-ni.gov.uk
Website: Ordnance Survey of Northern Ireland

Spatial NI helpdesk

This helpdesk is for queries about using Spatial NI platform.

Contact Spatial NI
Website: Spatial NI

Copyright and intellectual property helpdesk

This helpdesk is responsible for publishing and licensing use of intellectual property and copyright owned by LPS and the Crown.

The helpdesk can also answer licensing enquiries about Inspire.

Email: copyright@finance-ni.gov.uk

Website: Land & Property Services copyright licensing and publishing

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or comments about a GP practice, contact the practice directly. If information about the GP practice is missing, outdated or wrong, email Business Services Organisation (BSO) at: professionalsupportteam@hscni.net.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing, contact the DVA online

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.

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