Dealing with emergency situations

Occasionally things do go wrong and it helps to be prepared in case you find yourself in a situation where you need to look for other accommodation or deal with a health emergency.

Emergency accommodation

Support is available for people who have arrived in Northern Ireland and are being hosted under the Homes for Ukraine Scheme - and who no longer live with their sponsor or their sponsor has asked them to leave.

Those in this position should contact the Make the Call Team and give as much notice as possible:

phone: 0800 232 1271

If there is a need to secure other accommodation urgently, you can also call the Northern Ireland Housing Executive emergency number on:

03448 920 900 (during office hours)
03448 920 908 (if after 5.00 pm Monday to Friday or at the weekends)

Health emergencies

If you or a family member has an accident or a sudden serious illness you should go to your nearest hospital with an Accident and Emergency Department. This service is free to everyone.

If there is an extreme emergency, call 999 and ask for an ambulance to transport you to a hospital. This service is free of charge, but should only be used in an emergency.

If you are able to, you may also make your own way to the nearest Accident and Emergency Department.

Exploitation

If you have any concerns about exploitation, trafficking or safeguarding of your children you should contact the Police Service of Northern Ireland by phoning: 101 or 999.

Or, can also go to any police station or government office where you will be able to get help and support.

Domestic and sexual abuse

When a close family member or a partner or former partner is abusive to you, you’re experiencing domestic abuse.

Domestic abuse can involve physical, controlling or coercive behaviour, verbal, emotional, financial or online abuse and threats to harm or kill you.

Domestic abuse can happen anywhere and it is a crime. You can find more information at the following link:

Domestic abuse

Victims of crime or abuse

If you have been a victim of crime or abuse in Northern Ireland, there are organisations and groups that can give you free advice and support.

Support Services for Victims

Help improve this page - send your feedback

What do you want to do?

report a problem

leave feedback

ask a question

Report a problem

Which problem did you find on this page? (Tick all that apply)

A link, button or video is not working

There is a spelling mistake

Information is missing, outdated or wrong

I can't find what I'm looking for

Another issue

You will not receive a reply. We will consider your feedback to help improve the site.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

Tell us more about the problem you're having with the nidirect website.

Enter your feedback

What is your question about?

Choose a topic for your question:

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

Extra comments (optional)

Translation help

Select a language