Dealing with emergency situations
Occasionally things do go wrong and it helps to be prepared in case you find yourself in a situation where you need to seek alternative accommodation or deal with a health emergency.
Support is available for people who have arrived in Northern Ireland and are being hosted under the Homes for Ukraine Scheme - and who no longer live with their sponsor or their sponsor has asked them to leave.
Those in this position should contact the Make the Call Team on 0800 232 1271 and give as much notice as possible.
If there is a need to secure other accommodation urgently, you can also call the Northern Ireland Housing Executive emergency number on:
- 03448 920 900 (during office hours)
- 03448 920 908 (if after 5.00 pm Monday to Friday or at the weekends)
If you or a family member has an accident or a sudden serious illness you should go to your nearest hospital with an Accident and Emergency Department. This service is free to everyone.
If there is an extreme emergency, call 999 and ask for an ambulance to transport you to a hospital. This service is free of charge, but should only be used in an emergency.
If you are able to, you may also make your own way to the nearest Accident and Emergency Department.
If you have any concerns about exploitation, trafficking or safeguarding of your children you should contact the Police Service of Northern Ireland by calling 101 or 999.
Or, can also go to any police station of government office where you will be able to get help and support.