Dealing with emergency situations

Occasionally things do go wrong and it helps to be prepared in case you find yourself in a situation where you need to look for other accommodation or deal with a health emergency.

Emergency accommodation

Support is available for people who have arrived in Northern Ireland and are being hosted under the Homes for Ukraine Scheme - and who no longer live with their sponsor or their sponsor has asked them to leave.

Those in this position should contact the Make the Call Team and give as much notice as possible:

phone: 0800 232 1271

If there is a need to secure other accommodation urgently, you can also call the Northern Ireland Housing Executive emergency number on:

03448 920 900 (during office hours)
03448 920 908 (if after 5.00 pm Monday to Friday or at the weekends)

Health emergencies

If you or a family member has an accident or a sudden serious illness you should go to your nearest hospital with an Accident and Emergency Department. This service is free to everyone.

If there is an extreme emergency, call 999 and ask for an ambulance to transport you to a hospital. This service is free of charge, but should only be used in an emergency.

If you are able to, you may also make your own way to the nearest Accident and Emergency Department.

Exploitation

If you have any concerns about exploitation, trafficking or safeguarding of your children you should contact the Police Service of Northern Ireland by phoning: 101 or 999.

Or, can also go to any police station or government office where you will be able to get help and support.

Domestic and sexual abuse

When a close family member or a partner or former partner is abusive to you, you’re experiencing domestic abuse.

Domestic abuse can involve physical, controlling or coercive behaviour, verbal, emotional, financial or online abuse and threats to harm or kill you.

Domestic abuse can happen anywhere and it is a crime. You can find more information at the following link:

Domestic abuse

Victims of crime or abuse

If you have been a victim of crime or abuse in Northern Ireland, there are organisations and groups that can give you free advice and support.

Support Services for Victims

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Dealing with emergency situations

Emergency accommodation

Health emergencies

Exploitation

Domestic and sexual abuse

Victims of crime or abuse

Translation help

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What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment