Due to the restrictions to prevent the spread of Covid 19, a number of DVA services are currently limited.
For further details and the latest position on DVA service availability visit the Coronavirus (Covid 19) and motoring page.
Who can bring the vehicle
Anyone can present the vehicle for the test on the registered keeper's behalf – the registered keeper does not have to go in person.
Do not present a vehicle for test if you feel unwell or you have any of the Covid-19 symptoms.
When you arrive at the test centre
- Drive to the test hall and park in the lane indicated on your booking confirmation, make sure your vehicle’s engine is at the normal operating temperature for the test
- Make sure your vehicle is presented in a hygienic state and free from any unhygienic matter such as used tissues, gloves or wipes
- There is no specific requirement for the underside of the vehicle to be washed before a vehicle test but in line with legislation, the examiner may refuse to conduct the test if the exterior of the vehicle, or any motor vehicle by which it is accompanied, or any part of or any equipment of the vehicle is so dirty as to make it unreasonably difficult for the inspection to be carried out in line with the terms of these Regulations
- When presenting the vehicle for test, you should come alone - do not bring pets, children or anyone else with you
- You will have to exit the vehicle before it enters the test hall and our staff will take the vehicle through the full test
- Shelter is available in the reception area - however due to social distancing measures you may have to wait outside, so come prepared for weather conditions
- If you are unable to exit the vehicle, call us on 0345 247 2471, so that alternative arrangements can be made
- Bring your own sanitiser and/ or wipes to clean and sanitise all internal surfaces after the test
If you are late for your appointment
It is strongly recommended that you arrive at least 10 minutes before your appointment time. If you arrive late, the test will not take place and you may lose your fee and have to make another appointment.
Vehicle damaged during the test
If your vehicle is damaged during the test, this should be reported as soon as possible to the centre manager who will inspect the damage. If the vehicle has already left the premises the centre manager will arrange a time for you to return with the vehicle for inspection.
You will be given a claim form which you should then send to the centre manager along with three quotes showing the cost of repairing the damage.
The circumstances in which you can claim compensation are set out in procedures below:
Adverse weather
Vehicle testing is not normally affected by adverse weather conditions. In exceptional circumstances, where you are unable to go due to adverse weather, you should contact the centre manager before your scheduled appointment. Your test will then be rescheduled at no additional cost.
If you do not go to your test appointment
At present, if you fail to go, DVA’s policy is that you forfeit the payment (already made) and have to rebook and pay again.
You have the option to make a Fail to Appear (FTA) appeal. An FTA appeal requests the DVA to consider your explanation for failing to go for a vehicle or driving test.
The appeal should be made to the manager of the Test Centre involved