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  • Breadcrumb

    1. Home
    2. Property and housing
    3. A guide to rates
    4. Help paying your rates
    Colour banner for pages about paying rates on your home
    Banner on a guide to rates pages

    Apply for Housing Benefit and Rate Relief as a homeowner

    If you’re a homeowner finding it difficult to pay your rates bill you may be entitled to help with paying your rates. If you and your partner (if you have one) are of pension age you can apply for the Housing Benefit and Rate Relief Scheme.

    You can use the Government State Pension age calculator to check your state pension age at: Check your State Pension age

    Claiming Housing Benefit and Rate Relief

    To claim as a homeowner, you must send an application form along with your supporting documents to the Housing Executive who will assess your application. 

    Universal Credit

    You can't claim Housing Benefit and Rate Relief if you're receiving Universal Credit or if you are entitled to apply for Universal Credit. You need to apply for Rate Rebate to get help paying your rates. 

    • Homeowners and tenants applying for Rate Rebate

    Assessing your claim for Housing Benefit and Rate Relief

    Housing Benefit and Rate Relief are means-tested. When you apply, you need to include information about your weekly income, your capital, assets like financial accounts or additional properties you own and household circumstances.

    When assessing your claim, the Housing Executive will check you’re an eligible homeowner and that you  have supplied evidence with your application form.

    When a claim starts

    A benefit week runs from Monday to Sunday. When you apply, your claim start date will automatically be dated three months earlier than the date you applied should you meet the criteria.

    You can't make a backdated claim beyond three months for help with your rates, unless the Housing Executive or another government office made a mistake when assessing your benefits.

    If your claim is successful, you’ll receive help with your rates in full or in part. 

    Housing Benefit and Rate Relief application form

    You can complete the Housing Executive and Rate Relief online application form:

    • Online Housing Benefit form

    You can also ask the Housing Executive for a form using:

    • the Housing Benefit helpline: 03448 920 902
    • text relay: 18001 03448 920 902
    • email your local Housing Benefit Unit

    Find your local Housing Benefit Unit

    Homeowners applying for other benefits or allowances

    If you have a low income and apply for certain social security benefits or allowances, any Jobs and Benefits office or Social Security Agency can ask for an application form on your behalf.

    You need to return your application form along with any supporting documents to the Housing Executive.

    • Find your local Housing Benefit Unit

    More useful links

    • Rate Rebate Scheme for people getting Universal Credit
    • Update the personal details on your rate account
    • Change of circumstances and suitable evidence
    • Unclaimed benefits? Make the call
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    Help paying your rates

    • Appeal a decision about Housing Benefit and Rate Relief
    • Apply for Housing Benefit and Rate Relief as a homeowner
    • Calculate your estimated rate bill
    • Change of circumstances and suitable evidence
    • Complaining to Land & Property Services
    • Disabled Person's Allowance
    • Help with rates for pensioners
    • How much Housing Benefit and Rate Relief a homeowner can get
    • Lone Pensioner Allowance
    • People on a low income
    • Rate Rebate Scheme for people on Universal Credit
    • Rates Housing Benefit and Rate Relief

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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