Airlines and airports

Northern Ireland has a wide range of air travel options. Airports are responsible for providing help to people with disabilities and others with reduced mobility to board, disembark and transfer between flights. Help on board an aircraft is the responsibility of the airline.

Airlines and airports

Give notice to airlines and airports

To allow both airlines and airports to make any necessary arrangements for your journey, passengers with reduced mobility should give them as much notice as possible.  This usually means telling them about your particular needs when you are making your flight booking and generally at least 48 hours beforehand.

Each of the main airports in Northern Ireland have further information for passengers with reduced mobility on their websites:

Each airport website also lists the current flight destinations offered.

Additional information

    The Consumer Council for Northern Ireland has produced additional information on air travel:

    The Inclusive Mobility Transport Advisory Committee (imtac) has also produced a factsheet on travelling by air for people with disabilities.

    More information on air travel for people with reduced mobility can be found at this link.

    Share this page


    What do you want to do?
    What is your question about?
    Do you want a reply?
    Your email address
    To reply to you, we need your email address
    Your feedback

    We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

    This feedback form is for issues with the nidirect website only.

    You can use it to report a problem or suggest an improvement to a webpage.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

    You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

    The nidirect privacy notice applies to any information you send on this feedback form.

    Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

    Plain text only, 750 characters maximum.
    Plain text only, 750 characters maximum.

    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    What to do next

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email     dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email     customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    What to do next

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    What to do next

    For queries or advice about careers, contact the Careers Service.

    What to do next

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    What to do next

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    What to do next

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    What to do next

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    What to do next

    For queries or advice about employment rights, contact the Labour Relations Agency.

    What to do next

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    What to do next

    For queries about:

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    What to do next

    For queries or advice about passports, contact HM Passport Office.

    What to do next

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    What to do next

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    What to do next

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    What to do next

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    What to do next

    For queries or advice about rates, email:
    rating@lpsni.gov.uk

    For queries or advice about property valuation, email:
    valuation@lpsni.gov.uk

    For queries or advice about land registry, email:
    CustomerInformation.LandRegistration@finance-ni.gov.uk

    For mapping queries, email:
    Mapping.Helpdesk@finance-ni.gov.uk

    What to do next

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.