Accessing your medical records using My Care

About My Care

My Care gives you greater control of your healthcare by giving you personalised and secure online access to specific parts of your medical records.

Through My Care you can access information like your medications, appointments and some test results.

It is free to use and it is optional. You can continue interacting with healthcare services through the usual methods, such as letters and phone calls.

My Care will not hold significant historical information and will not holdor information from your GP practice. 

​​​​​​Accessing My Care

To access My Care, you will need a mobile phone, tablet, or computer as well as an internet connection.

You will only be able to access your information if it has been inputted into the encompass system, which is a new nationwide integrated care record for everyone in Northern Ireland.

At the moment, information is only available on My Care if you have accessed health services in Belfast or the South Eastern Health Trusts.

To find out how to access medical records that are not available online using My Care, visit:

• Accessing medical or Health and Social Care records

To sign into My Care, you will need to use a nidirect account to prove your identity.

If you already have a nidirect account, you can use your current account information.

If you do not already have one, you must create a nidirect account to use My Care.

For further information on how to set up and manage your account, visit:

• Identity assurance

Help and support

For support with registering and logging in to My Care, contact the helpdesk on 028 9536 8180 or email: mycarehelpdesk@hscni.net.

Further information about My Care including frequently asked questions, a guide to how to log-in and an easy read document is available at:

• My Care​​​​​​​

If you need support with your NI Direct account, contact details are available at:

• nidirect account support