Social media 'house rules'
The Central Editorial Team at nidirect is responsible for several different social media accounts which supplement the nidirect website on a number of platforms. The Central Editorial Team has some social media 'house rules' and reserve the right to modify or change these conditions at any time.
'House rules'
We expect our users to offer us the same level of courtesy that we offer them, so we have a short set of 'house rules':
- all users must comply with the social media platform’s terms of use as well as these terms of use
- you are wholly responsible for any content you post, including content that you choose to share
- we will remove, in whole or in part, or ignore posts that we feel are inappropriate
- we will report and remove any social media profiles that are set up using nidirect imagery without permission
We will block and/ or report users to the associated social media platform who direct messages at us which we believe are:
- abusive or obscene
- graphic, sensitive or offensive imagery
- deceptive or misleading
- in violation of any intellectual property rights
- in violation of any law or regulation
- spam (persistent negative and/ or abusive tweeting in which the aim is to provoke a response)
We will also block and/ or report any user who:
- uses offensive images as their profile picture
- has an offensive username
Responding
We update and monitor our social media accounts during normal office hours (9.00 am to 5.00 pm), Monday to Friday.
We’ll do our best to respond to your enquiries, public or private, as soon as possible.
We’ll try to help you by pointing to information already in the public domain or directing you to people and/ or departments who can, wherever possible.
We are not able to reply individually to all messages we receive on our social media accounts.
The nidirect X and Facebook accounts are not political accounts and cannot respond to political tweets.
We do not respond to messages of a commercial nature.
We are governed by strict procurement rules. You can find out more about procurement at the following link:
Use of social media
If you follow us on social media, we do not automatically follow back.
We will use hashtags and mention other social media accounts where appropriate.
Being followed, using hashtags, or mentioning other accounts does not imply endorsement of any kind.
We will repost or share where we think it is useful or interesting but, again, this is not an endorsement.
Social media platforms may occasionally be unavailable and we accept no responsibility for our lack of service due to any downtime.
Views and feedback
We welcome feedback, ideas and engagement.
Emerging themes or helpful suggestions are routinely passed on to policy colleagues in the departments.
When you ‘like’, ‘share’ or ‘comment’ on one of our public posts, you should be aware that this will be publicly available.
If you post publicly on social media, we may share/repost with our followers.
When we upload content to social media we may also tag, share photos and content.