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  • Breadcrumb

    1. Home
    2. Property and housing
    3. Your neighbourhood, roads and streets
    4. Neighbourhood and community safety

    Recognising misinformation and disinformation

    Fake or misleading information can spread easily online, including posts and images on social media.

    Misinformation and disinformation

    Misinformation is incorrect information that is shared without the intention to deceive.

    Disinformation is deliberately created or shared to mislead people. 

    Both can cause confusion, fear and mistrust, particularly during incidents or emergencies. 

    It is important to check information carefully before accepting it as true or sharing it with others.

    Stop, think and check if information you see is accurate and reliable. Some of it may be designed to create fear, tension, or division.

    Check information is trustworthy

    Not everything you see online, including on social media, is real or accurate. 

    Base your decisions (particularly what you post or share online) on verified information, not speculation.

    Sharing false information can cause unnecessary alarm, fear, affect safety, potentially cause harm and make the work of emergency services more difficult.

    You should only rely on official updates from recognised sources, such as emergency services, trusted organisations, and official news outlets.

    Before you receive, create, or share information online:

    • check the source
    • verify the details
    • use trusted updates

    Advice and guidance

    For children

    You can find advice at the following links on how to help children think critically about the information they see online:

    • Help your child stay safe online
    • What should you trust online?
    • Fake news and misinformation – Internet Matters

    How to report harmful content

    You can report online material promoting terrorism or extremism at this link:

    • Report online material promoting terrorism or extremism

    You can report criminal activity to: 

    • PSNI
    • information can be given anonymously to the independent charity Crimestoppers on 0800 555 111

    You can report harmful content you’ve seen online at these links:

    • Know where to report something
    • Report harmful content
    • Report online harm

    There is further advice at the following link:

    • Harmful online content: how to report it and where to get help

    More useful links

    • Online media literacy resources
    • NI Cyber Security Centre
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    Neighbourhood and community safety

    • Antisocial behaviour
    • Community safety
    • Neighbourhood watch
    • Policing and community safety
    • Protests and information online: staying safe and informed
    • Recognising misinformation and disinformation
    • Selling alcohol in licensed premises and registered clubs
    • Town centre safety

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or comments about a GP practice, contact the practice directly. If information about the GP practice is missing, outdated or wrong, email Business Services Organisation (BSO) at: professionalsupportteam@hscni.net.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing, contact the DVA online

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly. 

    Related sites

    • gov.uk
    • nibusinessinfo.co.uk

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