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  • Breadcrumb

    1. Home
    2. Benefits and money
    3. Managing debt
    4. Debts and arrears

    Repay and manage benefit money you owe

    If you live in NI, you can use this service to see and pay back benefits owed. You can make part payments or pay back the full amount. You need a debit or credit card to make payments, but your bank may charge interest if you use a credit card.

    Use this service if either of these options apply

    If you're claiming Universal Credit 

    You can also use this service to:

    • see a breakdown of your deductions
    • carry out an income and spending review to help decide how much you can afford to repay

    If you've recently stopped claiming benefits 

    You'll get a letter from the Department for Communities (DfC) telling you that you can use this service. Once you get that letter you can use the service to:

    • set up monthly repayments by Direct Debit or flexible payment plan
    • manage an existing Direct Debit or flexible payment plan

    You can also use this service to get help and support dealing with the money you owe.

    Signing in to the service

    You can sign in with the security code in your letter from DfC. You can also sign in with GOV.UK One Login. You can create a GOV.UK One Login if you don't have one.

    Repay and manage benefit money you owe

    If you have problems with your letter you should contact Debt Management

    Find out more at: over-payments of benefits and financial support

    Learn more about credit cards and debt.

    Find out how any personal information you send to DfC when using this service will be handled in their privacy notice

    More useful links

    • Unclaimed benefits? Make the call
    • Department for Communities Supports and Advice Services
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    Debts and arrears

    • Credit cards and debt
    • Dealing with loan sharks
    • Debt when someone dies
    • Enforcement of Judgments Office
    • Housing Executive tenant rent arrears
    • Mortgage arrears or payment difficulties
    • Overdrafts and other bank debts
    • Overdue utility bills
    • Rent arrears
    • Repay and manage benefit money you owe
    • What happens if you can't pay your rates
    • What happens if you don't pay your rates

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    What is your question about?

    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or comments about a GP practice, contact the practice directly. If information about the GP practice is missing, outdated or wrong, email Business Services Organisation (BSO) at: professionalsupportteam@hscni.net.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly. 

    Related sites

    • gov.uk
    • nibusinessinfo.co.uk

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