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  2. Benefits and money
  3. Managing debt
  4. Debt repayment

Repay and manage benefit money you owe

This service is for Northern Ireland customers only

You can only use the Repay and manage benefit money you owe service on this page if you have an invitation letter or text message from the Department for Communities

If you are currently claiming Universal Credit you can use this service to:

  • view details of how much you owe
  • view a breakdown of your deductions
  • find help and support for repaying what you owe

If you have recently stopped claiming benefits, you can use this service to:

  • view a breakdown of money you owe
  • set up regular monthly payments
  • manage an existing Direct Debit or flexible payment plan
  • pay back what you owe in full
  • get help and support in dealing with the money you owe

Once you sign in with the security code you will have the option to register and verify your identity using the secure online identity service. This will mean you will no longer need your security code to access the service in the future.

If you have problems with your letter you should contact the Repay and manage benefit money you owe service

If you want to make a payment through the service, you'll need a debit or credit card. Your bank may charge you interest if you pay by credit card.

Repay and manage benefit money you owe

Further information is available about Over-payments of benefits and financial support

You can also find out further information on Credit Card charges

You can find out how any personal information you send to Department for Communities (NI) when using this service will be handled by viewing their privacy notice

More useful links

  • Unclaimed benefits? Make the call
  • Overpayments of benefits and financial support
  • Department for Communities Supports and Advice Services
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Debt repayment

  • Consolidating debts
  • Debt management plans
  • Debt repayment options
  • Individual Voluntary Arrangements (IVAs)
  • Informal arrangements
  • Repay and manage benefit money you owe

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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